About
Results-driven IT professional with over 4 years of experience supporting enterprise infrastructure, Microsoft 365, Active Directory, Windows Servers, networking, backup, and endpoint security. Experienced in maintaining secure, scalable environments and delivering user support, infrastructure deployment, and recovery operations.
Experience
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IT Infrastructure & Support EngineerZ Ventures Pvt. Ltd.Dec 2025 – Feb 2026
Managed Microsoft 365 administration, licensing, mailbox configuration, and user provisioning. Supported firewall administration, VPN deployment, and network security monitoring. Participated in IT infrastructure deployment and optimization projects. Managed EPBX/IP Telephony systems and provided Level-2 technical support.
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System AdministratorApidel TechnologiesJun 2024 – Dec 2025
Administered Active Directory, Group Policies, Microsoft 365, and enterprise IT infrastructure. Managed ATS (Conrep) administration, onboarding, user access, and system provisioning. Maintained FTP servers and managed backup operations using Veeam Backup & Replication. Configured VPN connectivity and endpoint security solutions. Provided advanced troubleshooting for network, hardware, software, and email issues.
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IT ExecutiveWardwizard Solutions India Pvt. Ltd.Mar 2023 – Apr 2024
Managed Windows Servers and workstation environments. Maintained network infrastructure including routers, switches, and wireless devices. Provided Office 365 administration and technical support. Implemented RAID configurations, backup strategies, and storage management.
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Desktop Support EngineerASNA · VadodaraFeb 2022 – Feb 2023
Provided end-user support for desktops, laptops, printers, and software applications. Installed and configured Windows operating systems and enterprise applications. Assisted with Active Directory administration and network troubleshooting.
Education
Skills
Tools / apps / platforms
Courses & certifications
- Prompt Engineering · 2026
🏆 Achievements & awards
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Managed IT operations for 100+ users
Supported and managed IT operations for more than 100 users.
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High backup reliability
Maintained high backup reliability through proactive Veeam monitoring.
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Secure onboarding processes
Successfully deployed secure onboarding processes for new employees.
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Microsoft 365 and infrastructure management
Managed Microsoft 365, VPN, FTP, and Active Directory environments with minimal downtime.