About
Results-driven hospitality administrator and sales professional with 10+ years of experience driving revenue growth, managing corporate accounts, and improving property operations. Experienced in event logistics, guest relations, team coordination, and administrative workflows across hotel and hospitality settings.
Experience
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Operations ManagerHMK Living Executive Apartments · Kampala, Uganda2026 – Present
Oversee the design, engineering strategy, and deployment of the company's localized Property Management System and corporate website; execute internal business development planning.
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Sales and Marketing ExecutiveCasa Solada Hotel2025 – Present
Managed corporate, leisure, and event pipelines; created room rate structures; expanded corporate partner accounts; directed logistics for corporate functions, social events, and weddings; led marketing initiatives.
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Reservations OfficerSource of the Nile Hotel · Jinja, Uganda2024 – Present
Managed inbound phone, walk-in, and digital reservations; advised corporate leads on availability and upsells; entered booking metadata and billing preferences into operational logs.
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Events/Banquets Coordinator & Front Office ManagerAquarius Kigo Resort · Kampala, Uganda2021 – 2023
Managed recruitment, technical training, scheduling, time-tracking payroll audits, and event logistics for banquets and hospitality personnel.
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Front Desk Supervisor / Hotel ReceptionistTaj Mahal Hotel · Kampala, Uganda2016 – 2021
Supervised daily front desk operations, verified ledger audits, and led team training on guest relations.
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Office SecretaryKatumba & Co. Advocates · Kampala, Uganda2014 – 2016
Handled office file retention, client communication intake, and corporate scheduling following an introductory internship phase.
Education
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2020
Bachelor’s Degree in Hospitality & Leisure ManagementHospitality & Leisure Management · 2016 – 2020
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2013
Diploma in Secretarial StudiesUganda College of Commerce, KabaleSecretarial Studies · 2011 – 2013