Habiba Ismail

About

Senior Account Manager with 5+ years of experience in B2B account growth, renewals, client success, and stakeholder management across multiple international markets. Data-led and experienced in coaching, recruitment, and cross-functional coordination, with strong Arabic and English communication skills.

Experience

• Senior Account Manager, Petroleum & Gas Account
  Concentrix
  Mar 2026 – Present

  Own 3,000+ B2B client accounts annually on a major petroleum and gas account; promoted to Senior Account Manager in March 2026 after delivering as B2B Account Manager. Act as the primary commercial and operational contact, converting client requirements into onboarding, operations and delivery plans that keep accounts healthy and growing. Coordinate day-to-day work for an 80-person account team, keeping deliverables tracked and cross-team handoffs on schedule. Lead renewals, escalations and strategic conversations with senior stakeholders; identify and pursue upsell and cross-sell opportunities, achieving [renewal / retention rate %]. Report account health, renewal status and growth opportunities to clients and senior management using Power BI and Salesforce.

• Client Success Specialist
  Revibe UAE
  Aug 2025 – Mar 2026

  Managed client support and issue resolution across the UAE, Saudi Arabia and South Africa, working with internal teams to resolve tickets and maintain satisfaction. Worked fully remotely across three markets, switching between Arabic and English to fit each client.

• B2B Account Manager
  Concentrix
  Sep 2024 – Aug 2025

  Managed a portfolio of 35–40 B2B accounts, working with onboarding, operations and delivery teams to keep accounts on target. Monitored account health in Power BI and Salesforce dashboards, spotting renewal and growth opportunities and reporting to clients and leadership. Supported renewals and resolved escalations across teams, protecting satisfaction and retention.

• Talent Acquisition Specialist
  Concentrix
  Jun 2023 – Sep 2024

  Ran end-to-end recruitment across multiple departments, delivering 15–20 hires per month. Built candidate pipelines through LinkedIn, referrals and direct sourcing, cutting time-to-fill by [X%]. Partnered with hiring managers to define the profile and fit beyond the job spec, and streamlined screening to reduce drop-off of strong candidates.

• Sales & Performance Mentor
  Concentrix
  Oct 2021 – Jun 2023

  Coached 20+ sales agents one-on-one and in groups, using KPI data to find performance gaps and lift results ([team sales uplift %]). Delivered onboarding and Salesforce training for new starters, speeding ramp-up; acted as the link between frontline teams and management.

• Technical Support Advisor
  Vodafone UK
  Oct 2020 – Sep 2021

  Resolved customer issues on first contact in a high-volume international call centre; recognised for clear communication and composure under pressure.

Education

• Bachelor of Business Administration (BBA)
  Helwan University
  2023

Skills

Tools / apps / platforms

Languages