Gopal M

About

2027 Computer Science and Engineering undergraduate with hands-on experience in Python, REST APIs, SQL, and AI-assisted development. Backed by 4+ years in customer-facing technical support, with strengths in troubleshooting, documentation, and cross-team coordination.

Experience

• MPS Support Engineer
  Prompt Computers LLC · Dubai
  Mar 2022 – May 2024

  Primary technical contact for hardware, software, configuration and access issues; 90%+ first-contact resolution. Ran structured troubleshooting and root-cause analysis; escalated complex cases to internal teams and vendors. Mapped customer requirements to technical workflows, cutting manual effort by 30% through automation. Trained 50+ users on system configuration and workflows, reducing repeat issues. Maintained service records and documentation to support knowledge sharing.

• Support Engineer L1
  Epson India Pvt. Ltd. · Chennai
  Jan 2020 – Feb 2022

  Handled 200+ support interactions monthly at 90%+ customer satisfaction. Diagnosed recurring issues and documented resolutions for cross-functional teams. Cut escalation turnaround by 25% through root-cause analysis and cross-team collaboration.

Education

• 2027
  B.E. Computer Science & Engineering

  Mailam Engineering College

  Awarded by Anna University

  Computer Science · Aug 2024 – 2027

  Computer Science · Aug 2024 – 2027
• 2019 CP
  Diploma

  Central Polytechnic College

  Awarded by DOTE

  Computer Technology · 2016 – 2019

  Computer Technology · 2016 – 2019

Skills

Tools / apps / platforms

Projects

• AI Code Summarization System
  Python, Flask, REST API, Groq API, Git

  Developed a modular Python application with REST APIs that integrates an LLM API to turn source code into structured, context-aware summaries. Implemented source-code processing, request validation, error handling and structured API responses for reliable analysis. Used Git for version control and organized components for maintainability, debugging and future expansion.

• VidyaMithra – AI Learning Assistant
  TypeScript, PostgreSQL, Gemini API, REST APIs

  Built a full-stack SaaS platform with REST API integrations connecting application services to the Gemini API for AI-powered tutoring workflows. Implemented secure authentication, role-based access control and JSON-based client-server communication for separate student and faculty workflows. Automated learning workflows through AI-assisted interactions that give students contextual learning support.

Courses & certifications

• Vector Search Fundamentals · 2025
• AWS Cloud Practitioner Essentials · 2025
• Oracle Cloud Infrastructure AI Foundations · 2025
• SDLC
• Computer Networks
• Operating Systems
• DBMS
• OOP
• Data Structures & Algorithms

🏆 Achievements & awards

• National Finalist, OpenAI × NxtWave Buildathon · 2025

  Advanced from 75,000+ registrations across India to the top 90+ shortlisted teams.

• AI Impact Summit Demonstration

  Designed and demonstrated an LLM-integrated application before industry evaluators at the AI Impact Summit, New Delhi.

⚽ Extracurricular activities

• Organizing Coordinator, Technovation 2K25

  Coordinated technical activities and problem-solving workshops for 500+ participants, covering planning, execution and stakeholder communication. Worked with student teams and faculty on participant coordination and event logistics.

• Active Member, Metaverse & Gaming Club

  Helped organize gaming and technology events, including 24-hour hackathons, and supported student engagement across campus.