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Glen Rexy D'Sa

Restaurant General Manager · Head of Restaurant Operations

Dubai, United Arab Emirates

@glen_dsa

0 followers

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About

Strategic hospitality leader with 21+ years of luxury restaurant and resort operations experience across fine dining, high-volume flagship restaurants and pre-opening environments. Proven record of driving revenue growth, improving guest experience, reducing turnover and leading large multicultural teams in data-led, technology-enabled operations.

Experience

  • Food & Beverage Manager
    Café de Paris · Dubai
    Nov 2023 – Oct 2026

    Directed end-to-end restaurant operations strategy spanning budgeting, forecasting, service standards, guest experience and team performance. Drove revenue from AED 22M to AED 45M within one fiscal year and further to AED 50M in 2025. Reduced employee turnover from 58% to 4% through leadership development, structured training and employee engagement initiatives.

  • Senior Leadership Role
    The Cheesecake Factory
    Oct 2015 – Oct 2023

    Led a multicultural workforce of 260+ employees in one of the world's busiest flagship restaurant operations. Positioned the restaurant as the #1 highest sales-generating Cheesecake Factory globally and delivered annual revenues exceeding USD 30M. Strengthened operational efficiency, workforce productivity and premium guest service standards while mentoring future hospitality leaders.

  • Manager – Seafire Steakhouse & Levantine
    Atlantis The Palm · Dubai
    Aug 2008 – Feb 2011

    Core member of the pre-opening leadership team for Atlantis The Palm, Dubai. Led recruitment, onboarding and operational training for restaurant service teams, developed SOPs and luxury service procedures, and partnered on opening readiness and guest-journey planning. Supported menu rollouts, wine-service standards and VIP dining experiences during the resort launch.

Education

  • BSc
    Goa
    Hotel Management

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Guest Experience
2 to 5 years 2 to 5 years Several years of experience.
Training Budgeting Forecasting Recruitment Revenue Growth SOP Development
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Marketing Cost Control Data Analysis P&L Management Change Management Commercial strategy Restaurant Operations

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office

Languages

Fluent Fluent Comfortable using it for work.
Hindi Speak English Speak
Conversational Conversational Can hold an everyday conversation.
French Speak

Courses & certifications

  • PIC
  • WSET Level 2

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