Gladys Muyonga

About

Customer service professional with over five years of experience across customer support, administration, collections, and sales environments. Known for clear communication, empathetic customer handling, accurate record-keeping, and supporting timely issue resolution.

Experience

• Customer Service & Administrative Officer
  Ndai Africa Limited
  Jan 2022 – Apr 2023

  Provided customer and partner support through phone, email, and in-person channels, responding promptly and professionally. Handled inquiries and customer concerns, providing clear information and practical solutions. Maintained organized digital and physical documentation to support accurate records and efficient operations. Scheduled meetings, coordinated events, and prepared meeting minutes while managing competing priorities. Liaised with suppliers and screened potential drivers, demonstrating strong communication, follow-up, and attention to detail.

• Customer Support & Collections Agent
  SureCred
  Jun 2021 – Jan 2022

  Supported customers with loan inquiries and repayment options, explaining information clearly and professionally. Resolved customer concerns with empathy and professionalism while working toward timely outcomes. Maintained accurate daily reports and customer-related information to support operational visibility.

• Customer Support Agent
  Payloan Investment
  Apr 2021 – Jun 2021

  Managed customer calls and responded to questions regarding loan products. Explained loan products and relevant information clearly to customers. Maintained accurate customer records and documentation.

• Sales & Customer Service Representative
  Gap Marketing
  Oct 2019 – May 2020

  Answered product inquiries and provided clear information to prospective and existing customers. Resolved customer complaints professionally and supported positive customer experiences. Prepared sales reports and maintained accurate activity information.

• Customer Service Representative
  Perfect Stitch
  Aug 2016 – Apr 2017

  Managed customer orders and responded to customers through phone, email, and messaging. Handled customer requests professionally and maintained relevant documentation. Supported timely communication throughout the customer order process.

Education

• Diploma in Business Management
  Mount Kenya University
  Business Management · 2019 – 2021

Skills

Tools / apps / platforms

Languages

Courses & certifications

• Kenya Widows and Orphans Support Programme Certificate · Kenya Widows and Orphans Support Programme
• Bible Basics · GlobalRize

🤝 Volunteering

• Angelical Foundation Programme · Founder

  Lead community outreach initiatives supporting vulnerable families.