Gaurav Bhattacharya

About

MBA professional with 4+ years of experience in technical operations, B2B onboarding, post-sales support, and enterprise client delivery. Brings strong customer-facing communication, data-driven problem solving, and experience working across global and Japanese business environments.

Experience

• Japan Lead System Architect & Product Owner (Internship)
  Geoglyph Inc. · Japan
  Apr 2026 – Jul 2026

  Headed the product development of an internal Cyber Resilience Act (CRA) Compliance Orchestrator service tailored for industrial machinery exporters. Engineered and validated a production-ready backend engine using FastAPI and Supabase to automate EU regulatory compliance monitoring. Built a continuous vulnerability management system integrated with background scheduling pipelines for automated long-term monitoring. Architected a sustainable B2B2B Referral Hub model to insulate enterprise partners from legal liability while enabling recurring revenue streams. Managed strategic Gate Reviews, refined core business proposals, and structured comprehensive client-facing materials to demonstrate platform value.

• Japan Project Intern
  Japan Internship Promotion Association (JIPA) · Japan
  Jun 2025 – Jul 2025

  Supported regional marketing strategies, talent initiatives, and cross-cultural communication.

• Japan International Business Consultant
  X-Culture · Japan
  Jan 2025 – May 2025

  Conducted market entry assessments and operational feasibility analyses for global business projects.

• Technical Process Specialist (SME/Consultant)
  Infosys BPM Pvt. Ltd. · India
  Jul 2023 – Jun 2024

  Led high-impact post-sales operations and B2B software onboarding for a major Google Cloud project, managing the end-to-end configuration and service lifecycle for 200+ global clients. Served as a trusted software advisor, translating client business goals into optimized cloud architectures and driving a 30% conversion rate to premium services through technical advocacy. Utilized data analysis and KPI tracking to evaluate account metrics, isolate operational bottlenecks, and design practical system enhancements. Partnered with engineering, support, and sales teams to align platform performance with the long-term needs of major enterprise brands.

• Customer Care Representative (Global Projects)
  First Advantage · India
  Sep 2021 – Jul 2023

  Managed after-sales support and complex service operations for the flagship FedEx global project, ensuring continuous delivery quality. Tracked operational trends and generated detailed performance reports to optimize workflow efficiency and streamline tracking metrics. Trained and onboarded new hires on software compliance and system features, establishing best practices to elevate group delivery accuracy. Conferred with the Delivery Excellence Award and the Rising Star Award for outstanding customer orientation and operational impact.

• Advisor I, Customer Service
  Concentrix · India
  Feb 2020 – May 2021

  Handled post-sales technical support for premium telecom services, prioritizing swift diagnostic steps, functional account health, and client retention.

Education

• 2026 IU
  Master of Business Administration (MBA)

  International University of Japan

  Digital Technologies and Operations · Sep 2024 – Jun 2026

  Digital Technologies and Operations · Sep 2024 – Jun 2026
• 2019
  Bachelor of Computer Applications (BCA)

  North East Frontier Technical University

  Database architectures, programming structures, and quantitative data logic · Aug 2016 – Jul 2019

  Database architectures, programming structures, and quantitative data logic · Aug 2016 – Jul 2019

Skills

Tools / apps / platforms

Languages

Courses & certifications

• AWS cloud practitioner essentials · Amazon Web Services (AWS) · 2026

🏆 Achievements & awards

• Delivery Excellence Award

  Awarded for outstanding customer orientation and operational impact.

• Rising Star Award

  Awarded for outstanding customer orientation and operational impact.