Ganesh Ravichandran

About

Customer success professional with end-to-end ownership of post-sales onboarding, implementation, data migration, training and support for 20+ enterprise and SMB clients in B2B SaaS. Experienced in no-code configuration, UAT coordination, go-live support and account management, with growing exposure to the ServiceNow ecosystem.

Experience

• Customer Success Associate
  LMTEQ
  Jul 2026 – Present

  Working across the full engagement lifecycle — from pre-sales through delivery — building end-to-end understanding of service offerings, internal processes and handoff points between teams. Supporting coordination between clients and internal delivery teams, helping relay requirements and reduce operational load across functions. Developing working knowledge of the ServiceNow platform and IT service management processes.

• Customer Success Specialist
  Piqotech Software Solutions Pvt. Ltd.
  May 2025 – Jun 2026

  Owned the full post-sales journey for 20+ enterprise and SMB accounts, spanning manufacturing, pharmaceutical and industrial engineering — acting as the single point of contact from contract signature through steady-state usage. Recovered a critical implementation where a client submitted 30,000+ incorrect records, purging and rebuilding the entire dataset before re-upload; the account went on to generate six new client referrals and expanded its user base. Delivered implementations on a 2–3 month kickoff-to-go-live cycle, running discovery sessions with client stakeholders to map maintenance workflows onto the platform and configuring the solution without code. Migrated over 100,000 records across all engagements — assets, locations, spare parts and warehouse data — converting client-supplied PDF and Word documentation into structured Excel templates and validating integrity before import. Built reusable bulk upload and download workflows using JSON and Excel, reducing manual effort and standardising data handling across implementations. Travelled to client sites in Chennai, Hyderabad and Sri City (Tada) for on-premise implementation, hands-on training and in-person requirements workshops. Trained 150+ end users and administrators on platform usage and data management, improving adoption and reducing dependency on support for routine tasks. Created the client onboarding deck used across engagements and delivered training to new hires joining the customer success team. Coordinated UAT with client teams, tracking defects in JIRA through to go-live sign-off, and resolved post-go-live functional and data issues, escalating product defects to engineering with clear reproduction detail.

Education

• 2025 RM
  Bachelor of Commerce

  Ramakrishna Mission Vivekananda College, Chennai

  Computer Application · 2025

  Computer Application

Skills

Tools / apps / platforms

Languages