Fraz Ahmad

About

MBA student with hands-on experience in CRM operations, lead data management, and workflow automation. Built an automation project using Make.com and HubSpot covering data validation, duplicate handling, CRM updates, Google Sheets logging, and AI-assisted qualification.

Experience

• CRM & Lead Operations
  Trepak International
  Jul 2025 – Aug 2026

  Managed lead/customer data, assignments and follow-ups in Odoo CRM. Used Excel and Google Sheets for lead tracking, data cleanup and simple reporting. Supported prospect research, email campaigns and day-to-day sales operations. Helped improve repetitive CRM and data-handling processes.

Education

• Bachelor's Degree

Skills

• APIs <3 months
• Software Testing <3 months
• Salesforce <3 months
• Data Cleaning 6 to 12 months
• JSON <3 months
• Reporting 3 to 6 months
• Lead Management 1 to 2 years
• Data validation 3 to 6 months
• Workflow Automation 6 to 12 months
• Webhooks <3 months

Tools / apps / platforms

• Claude <3 months
• Google Gmail <3 months
• Google Sheets 6 to 12 months
• Google Workspace software <3 months
• HubSpot software <3 months
• Make.com <3 months
• Microsoft Excel 1 to 2 years
• OpenAI ChatGPT <3 months

Languages

• Hindi Speak
• English Speak
• Urdu Speak

Projects

• AI Lead Qualification & CRM Automation ↗
  Make.com, HubSpot, Google Sheets, OpenAI

  Built an automated lead intake workflow with data validation and duplicate checking. Created CRM create/update logic for incoming leads. Added lead scoring, intent analysis, Google Sheets logging and email notifications. Tested workflow paths and handled different lead conditions.

Courses & certifications

• Business Intelligence & Python Automation · Coursera