Broxer
Broxer
Jobs Opportunities Network Articles Games
Log in Sign up
Jobs
Go to Jobs
Internships Govt jobs
Opportunities
Go to Opportunities
Competitions
Hackathons Competitions Quiz contests
Scholarships & Fellowships
Scholarships Fellowships
Events
Webinars Seminars Conferences Campus festivals
Learning
Workshops Bootcamps Skill programs Practice quizzes
Network
Go to Network
Companies Universities Colleges
Career tools
Free tools
Resume builder AI Mock Interview Skill Assessment
For employers
Hire on Broxer
Post a job Pricing & plans
More
Community
Circles Q&A
Read
Blog News
Broxer
About us
Help
Support
Help Center Report a bug Suggest a feature Contact us
Language
English
esc
↑ ↓ navigate ↵ open esc close Badges What the result badges mean A yellow 🔒 lock means the feature isn’t on your current plan or you’re out of credits — opening it shows how to unlock/upgrade. A blue Sign in tag means you need to log in first to use it.
Francis Gerson

Francis Gerson

Customer Success Manager · Client Relationship & Account Management

Ooty, Tamil Nadu, India

@francisgerson23503404

0 followers

Looking for jobs
Follow Message

About

Customer-facing operations professional with 15+ years of experience managing client relationships, driving product adoption, and supporting retention across SaaS and CRM-based platforms. Known for structured communication, escalation handling, and audit-ready account management across fast-moving remote environments.

Experience

  • Inbox Manager / Customer Success
    Buzzlead
    Aug 2025 – Jul 2026

    Managed a high-volume shared inbox for US and UK clients, capturing requests, clarifying priorities, and assigning ownership through to resolution. Coordinated follow-ups and escalations across teams, tracking actions, dependencies, and next steps to keep client accounts on track and reduce risk of drop-off. Maintained structured CRM workflows for lead tracking, scheduling, request follow-up, and escalation handling. Delivered clear, audit-ready updates to leadership that surfaced active needs, blockers, and account health signals.

  • Project Manager
    Doodleblue Innovations Pvt Ltd
    Jun 2022 – Oct 2024

    Served as the central point of contact between leadership, clients, and internal delivery teams, clarifying requests and maintaining stakeholder alignment throughout each engagement. Built documentation, trackers, and status reports that improved visibility into account progress, supported decision-making, and reduced miscommunication.

  • Client Success & Implementation Specialist
    Bitrix24 CRM
    May 2017 – May 2022

    Managed CRM onboarding and ongoing communication for 40+ clients, driving workflow adoption and translating client needs into practical, actionable steps. Acted as the primary point of contact for client questions, guiding stakeholders through CRM and workflow concepts to support long-term retention and satisfaction.

  • Lead Customer Service Executive
    Groupon Shared Services Pvt Ltd
    Feb 2013 – Apr 2017

    Handled customer escalations, investigated issues, and resolved concerns professionally while protecting client relationships and minimizing churn. Built tracking systems and performance reports to identify workflow gaps and support targeted process improvements.

Education

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Customer Retention Customer Onboarding
2 to 5 years 2 to 5 years Several years of experience.
Status Reporting Project Management Process Improvement
1 to 2 years 1 to 2 years A year or two of steady use.
Business Reviews Product Adoption Account Management CRM Administration

Tools / apps / platforms

1 to 2 years 1 to 2 years A year or two of steady use.
ClickUp Zendesk

Explore the Broxer community

💬 Q&A Ask about roles, salaries and interviews — and help others. 👥 Circles Join discussions on skills, companies and industries. 📰 Feed Follow updates and insights from the community.
🤖
Online · instant AI help
Broxer