Francis Lappin

IT Support Analyst · Technical Support Specialist

Belfast, Northern Ireland, United Kingdom

@francis_lappin

0 followers

About

IT Support Analyst with experience delivering technical support and practical IT solutions to improve system efficiency. Skilled in diagnosing hardware, software, and network issues, collaborating with cross-functional teams, and providing strong customer service.

Experience

IT Support Analyst

TRG Screen

Sep 2021 – Jun 2026

Education

Bachelor of Science Honours

Ulster University

Computing Science

Skills

Project Management
Operating Systems
iOS
Microsoft Intune
Software Troubleshooting
Hardware Configuration
Windows 11
Virtualbox
Command Prompt
Remote Desktop

Courses & certifications

CompTIA A+ PC Software Certification · CompTIA
CompTIA A+ PC Hardware Certification · CompTIA

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