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Francis Lappin

IT Support Analyst · Technical Support Specialist

Belfast, Northern Ireland, United Kingdom

@francis_lappin

0 followers

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About

IT Support Analyst with experience delivering technical support and practical IT solutions to improve system efficiency. Skilled in diagnosing hardware, software, and network issues, collaborating with cross-functional teams, and providing strong customer service.

Experience

  • IT Support Analyst
    TRG Screen
    Sep 2021 – Jun 2026

Education

  • Bachelor of Science Honours
    Ulster University
    Computing Science

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
iOS Windows 11 Virtualbox Command Prompt Remote Desktop Microsoft Intune Operating Systems Project Management Hardware Configuration Software Troubleshooting

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Zoom Zendesk Apple macOS Atlassian JIRA Google Android Microsoft Teams Microsoft Office Microsoft Exchange Microsoft Windows Server Microsoft Active Directory

Courses & certifications

  • CompTIA A+ PC Software Certification · CompTIA
  • CompTIA A+ PC Hardware Certification · CompTIA

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