Francesco Pustorino

About

Service operations leader with 10+ years of experience across payment orchestration, ITSM governance, and technical service delivery. Experienced in team leadership, governance design, and cross-functional stakeholder management across engineering, commercial, and executive teams.

Experience

• Service Operation Manager
  Aevi
  Oct 2025 – Present
• Team Lead, Client Service Owners
  Aevi
  May 2025 – Nov 2025
• Senior Client Service Owner
  Aevi
  Aug 2024 – May 2025
• Client Service Owner
  Aevi
  Jan 2024 – Aug 2024
• Technical Account Manager
  Aevi
  Jun 2023 – Jan 2024
• Customer Service Manager
  Aevi
  Jan 2022 – Jun 2023
• Business Program Manager / Site Reliability Engineer (Ansible)
  IBM Global Delivery Centre
  Feb 2020 – Aug 2021
• Service Portfolio Manager
  IBM Global Delivery Centre
  Sep 2019 – Dec 2019
• Service Integration Leader
  IBM Global Delivery Centre
  Jul 2018 – Nov 2020
• Service Delivery Specialist – Compliance Support
  IBM Global Delivery Centre
  Aug 2016 – Jul 2018
• Change Manager
  IBM Global Delivery Centre
  Jul 2014 – Aug 2016
• PHP/MySQL Developer
  IBM Global Delivery Centre
  Jan 2014 – Jul 2014
• Technical Assistance & Web App Implementation
  Ieeng Solution
  Dec 2011 – Oct 2012

Education

• Bachelor's Degree
  University of Messina
  Statistics

Skills

• Forecasting
• Budget Management
• Change Management
• ServiceNow
• Jira
• Confluence
• Stakeholder Management
• Grafana
• Team Leadership
• SLA management
• Incident management
• KPI reporting
• Ansible
• Governance
• ITIL
• Service Operations
• Zabbix
• Raci

Courses & certifications

• European Computer Driving License (ECDL)
• Project Management (PMP/PMI) · Udemy
• Managing Teams · LinkedIn Learning
• AWS Cloud Practitioner · Amazon Web Services
• ITIL® Foundation Certificate · PeopleCert

🗣️ Languages

• Italian · Native
• English · Fluent