About
IT Support Specialist with hands-on experience providing Level 1 and Level 2 technical support at Saudi Electricity Company. Skilled in troubleshooting hardware and software issues, supporting end-users, and working with MySQL and Microsoft Power BI.
Experience
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IT Support SpecialistSaudi Electricity CompanyJun 2025 – Jan 2026
Education
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Bachelor of Software EngineeringSoftware Engineering · Aug 2020 – Jan 2026
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
MySQL
Windows
Teamwork
Power BI
Ticketing
Adaptability
Communication
Configuration
Time Management
Problem Solving
Microsoft Teams
Desktop Support
Customer Service
End-User Support
Critical thinking
Microsoft Outlook
VPN Configuration
Microsoft OneDrive
Device Installation
IT help desk support
Preventive maintenance
Remote Desktop Support
Technical Documentation
Network troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Arabic
Speak · Read · Write
Fluent
Fluent Comfortable using it for work.
English
Speak · Read