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Shah Fahad

Shah Fahad

IT Support Engineer · System Administration · Network Support

Riyadh, Saudi Arabia, Saudi Arabia

@fahad_shah

0 followers

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About

Experienced IT professional with hands-on expertise in user support, system administration, and network troubleshooting. Strong background in Active Directory, Microsoft 365, HIS support, and end-user issue resolution in hospital environments.

Experience

  • IT User Support Engineer
    ElanCare Specialized Health Complex · Riyadh, Saudi Arabia
    Jun 2023 – Present

    Install, configure, maintain, and troubleshoot desktop PCs, laptops, printers, scanners, barcode printers, and other IT peripherals across hospital departments. Provide onsite technical support to medical and administrative users. Manage Active Directory user accounts, password resets, permissions, security groups, and domain connectivity. Support hardware, software, and network issues, telephone/extension configuration, printer drivers and queues, HIS software, approval requests, user access, and fingerprint attendance systems.

  • IT Support Enigneer
    Wahag Medical Company · Riyadh, Saudi Arabia
    Aug 2022 – Apr 2023

    Supported Microsoft 365 applications, Active Directory user accounts, permissions, domain access, hardware/software/LAN/Wi-Fi/VPN issues, DHCP configuration, IP assignment, Remote Desktop, ticket handling, asset inventory, laptop repairs, cabling, and CCTV troubleshooting.

Education

  • BS in Computer Science
    Cecos University of IT and Emerging Science
    Computer Science · Sep 2016 – Sep 2020
  • DIT (Diploma in Information and Technology)
    Information Technology · Mar 2017 – Apr 2018

Skills

2 to 5 years 2 to 5 years Several years of experience.
Access Control Technical Support Network Management System Administration Software Installation User Account Management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
CCTV Remote Desktop Remote Assistance ticketing system usage

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Microsoft 365 Microsoft Windows Microsoft Active Directory
6 to 12 months 6 to 12 months Most of a year behind them.
AnyDesk
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Windows Server

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Pashto Speak
Fluent Fluent Comfortable using it for work.
Urdu Speak Arabic Speak English Speak

Courses & certifications

  • CCTV Operator Training · Corvit Systems · 2022
  • CCNP ENCOR, CCNA Enterprise, HCIA, and Microsoft Learn Student Ambassador Training · Core Links Training Institute · 2022

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