Shah Fahad

About

Experienced IT professional with hands-on expertise in user support, system administration, and network troubleshooting. Strong background in Active Directory, Microsoft 365, HIS support, and end-user issue resolution in hospital environments.

Experience

• IT User Support Engineer
  ElanCare Specialized Health Complex · Riyadh, Saudi Arabia
  Jun 2023 – Present

  Install, configure, maintain, and troubleshoot desktop PCs, laptops, printers, scanners, barcode printers, and other IT peripherals across hospital departments. Provide onsite technical support to medical and administrative users. Manage Active Directory user accounts, password resets, permissions, security groups, and domain connectivity. Support hardware, software, and network issues, telephone/extension configuration, printer drivers and queues, HIS software, approval requests, user access, and fingerprint attendance systems.

• IT Support Enigneer
  Wahag Medical Company · Riyadh, Saudi Arabia
  Aug 2022 – Apr 2023

  Supported Microsoft 365 applications, Active Directory user accounts, permissions, domain access, hardware/software/LAN/Wi-Fi/VPN issues, DHCP configuration, IP assignment, Remote Desktop, ticket handling, asset inventory, laptop repairs, cabling, and CCTV troubleshooting.

Education

• BS in Computer Science
  Cecos University of IT and Emerging Science
  Computer Science · Sep 2016 – Sep 2020
• DIT (Diploma in Information and Technology)
  Mar 2017 – Apr 2018

Skills

• Network Management 2 to 5 years
• Technical Support 2 to 5 years
• Access Control 2 to 5 years
• System Administration 2 to 5 years
• Software Installation 2 to 5 years
• CCTV <3 months
• User Account Management 2 to 5 years
• Remote Assistance <3 months
• ticketing system usage <3 months
• Remote Desktop <3 months

Tools / apps / platforms

• AnyDesk 6 to 12 months
• Microsoft 365 2 to 5 years
• Microsoft Active Directory 2 to 5 years
• Microsoft Windows 2 to 5 years
• Microsoft Windows Server <3 months

Languages

• Pashto Native / Bilingual Speak
• English Fluent Speak
• Arabic Fluent Speak
• Urdu Fluent Speak

Courses & certifications

• CCTV Operator Training · Corvit Systems · 2022
• CCNP ENCOR, CCNA Enterprise, HCIA, and Microsoft Learn Student Ambassador Training · Core Links Training Institute · 2022