About
Customer-focused professional with over 3 years of experience in client relations, complaint resolution, and multi-channel communication. Experienced in improving customer satisfaction, streamlining service processes, and supporting cross-functional teams with accurate records and professional service delivery.
Experience
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Administrative Executive / Customer Relations CoordinatorGSWMIJan 2025 – Present
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Junior Travel ManagerDreamportMar 2026 – Apr 2026
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Office Assistant / Substitute TeacherRimax InstituteFeb 2025 – Dec 2025
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Administrative InternGSWMIJun 2024 – Dec 2024
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Technical Assistant / Customer Service CoordinatorHigh-Grade Technical ServicesJan 2020 – Dec 2023
Education
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Bachelor of ScienceComputer Science · Jan 2020 – Aug 2024
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Zoom
Excel
ClickUp
Training
Whatsapp
Telegram
Reporting
Data entry
Google Docs
Adaptability
Communication
Microsoft 365
Microsoft Word
Time Management
Problem Solving
Microsoft Excel
Team Leadership
Google Workspace
Customer Service
Order Processing
Content Management
Process Improvement
Complaint Resolution
Attention to details
Calendar and appointment management
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
English
Speak · Read · Write
Courses & certifications
- Introduction to Cybersecurity · CISCO Ghana Academy · 2025
- ISC2 Certified in Cybersecurity (Domains 1–4) · ISC2 · 2024
- Jobberman Soft Skills Training · Jobberman · 2024
- Responsive Web Design · APTECH · 2023
- Basic MIS Certification · NIIT · 2016