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EI

Esuma Isaac

Accountant · Customer Service Representative · Loan Officer

Kampala, Uganda

@esuma_isaac

0 followers

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About

Results-driven accountant, customer service representative, and loan officer with experience in financial administration, client support, and loan recovery. Skilled in CRM tools, accounting software, and multi-channel customer operations.

Experience

  • Collections Officer – Deduction at Source, Off Payroll & Non-Performing Loans (NPL)
    Letshego Credit Ltd
    Jul 2026 – Present

    Monitor deduction-at-source collections, off-payroll loan recovery, and non-performing loan management. Prepare collection reports, maintain customer records, and support customer relationship management and compliance.

  • Loan Officer
    Platinum Credits Ltd
    Feb 2026 – Apr 2026

    Identified and recruited clients, marketed SME loans, verified documents, conducted business appraisals, prepared loan proposals, and handled KYC/AML compliance.

  • Customer Service Representative
    Mtunda Trading
    Aug 2024 – Jun 2025

    Resolved customer inquiries across phone, email, and social media, processed orders, reduced complaint resolution time, and maintained customer records in CRM systems.

  • General Accountant
    Burhani International Inc. · Kampala
    Jan 2024 – Jul 2024

    Reconciled intercompany accounts, managed month-end close, prepared financial statements, handled full-cycle accounting, and processed payroll.

  • Loan Officer
    Leshego Financial Institution
    Apr 2023 – Dec 2023

    Identified clients, marketed loan products, verified documents, conducted appraisals, prepared loan proposals, and maintained KYC/AML compliance.

Education

  • Bachelor of Science in Business Administration
    Uganda Christian University
    Business Administration · 2023
  • U.A.C.E
    Vurra Secondary School
    2018 – 2019
  • U.C.E
    Vurra Secondary School
    2013 – 2017

Skills

6 to 12 months 6 to 12 months Most of a year behind them.
Accounting
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
CRM usage QuickBooks Collections Data Analysis Loan processing Financial Reporting

Tools / apps / platforms

6 to 12 months 6 to 12 months Most of a year behind them.
SAP software
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Asana Slack Trello Zendesk Monday.com Microsoft Office Salesforce software Google Workspace software

Courses & certifications

  • Virtual Assistant Certification · Edufice Academy · 2025
  • Virtual Assistant, Customer Support and Social Media Manager · AFRIMENT · 2025

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