Divya Vijayan

About

Results-driven IT support professional with 12 years of progressive experience delivering technical support, endpoint management, and service desk leadership across diverse environments. Experienced in incident management, ITIL-based service delivery, automation, and stakeholder communication.

Experience

• IT Support Engineer
  Boston Consultancy Group - Middle East
  Aug 2021 – Present
• IT Support Engineer
  Almoayyed Air Conditioning W.L.L.
  Mar 2021 – Aug 2021
• IT Support
  Metrostar Contracting Transportation & Services
  Apr 2018 – Jan 2019
• Team Lead (Service Desk)
  HCL Technologies
  Aug 2015 – Jul 2017

Education

• Bachelor of Technology
  St. Peter’s University
  Information Technology · 2008 – 2012

Skills

• Automation <3 months
• Team Management <3 months
• Microsoft 365 <3 months
• Change Management <3 months
• Vendor Management <3 months
• Active Directory <3 months
• Microsoft Azure <3 months
• Onboarding <3 months
• AI <3 months
• Customer Relationship Management <3 months
• SLA management <3 months
• SCCM <3 months
• Microsoft Intune <3 months
• Incident management <3 months
• Problem management <3 months
• ITIL <3 months
• Training <3 months
• Apple macOS <3 months
• Business Continuity Planning <3 months
• AV Support <3 months
• Identity Management <3 months
• Zscaler <3 months
• Microsoft Universal Print <3 months
• It Process Automation <3 months

Courses & certifications

• Monterey (macOS) trained by Apple · Apple
• Trained ITIL Management Professional
• ITIL Certified