About
Results-driven IT support professional with 12 years of progressive experience delivering technical support, endpoint management, and service desk leadership across diverse environments. Experienced in incident management, ITIL-based service delivery, automation, and stakeholder communication.
Experience
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IT Support EngineerBoston Consultancy Group - Middle EastAug 2021 – Present
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IT Support EngineerAlmoayyed Air Conditioning W.L.L.Mar 2021 – Aug 2021
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IT SupportMetrostar Contracting Transportation & ServicesApr 2018 – Jan 2019
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Team Lead (Service Desk)HCL TechnologiesAug 2015 – Jul 2017
Education
- 2012
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
AI
SCCM
ITIL
Zscaler
Training
Automation
Onboarding
AV Support
Apple macOS
Microsoft 365
SLA management
Team Management
Microsoft Azure
Active Directory
Microsoft Intune
Change Management
Vendor Management
Problem management
Incident management
Identity Management
It Process Automation
Microsoft Universal Print
Business Continuity Planning
Customer Relationship Management
Courses & certifications
- Monterey (macOS) trained by Apple · Apple
- Trained ITIL Management Professional
- ITIL Certified