Dheerendra Sharma

About

Operations professional with 12+ years of experience managing multi-location operations, team performance, quality compliance, inventory, vendor coordination, reporting, and process improvement. Experienced in leading distributed teams, improving workflows, conducting audits, and maintaining operational standards across high-volume environments.

Experience

• Senior Test Administrator / Internal Quality Auditor
  NSEIT LIMITED
  Jul 2024 – Present

  Manage large-scale examination operations across 25+ centres involving more than 5 lakh examinees annually; supervise and coordinate a team of 13 staff members; monitor operational performance and prepare analytical reports; coordinate with vendors and stakeholders; maintain compliance adherence; conduct quality and process reviews; support troubleshooting and issue resolution; coordinate resources, schedules, and centre readiness.

• Test Administrator
  NSEIT LIMITED
  Aug 2016 – Jun 2024

  Managed end-to-end examination operations; maintained adherence to examination procedures and operational requirements; revamped inventory processes; monitored vendor performance; mentored junior administrators; supported quality improvement initiatives; developed and implemented strategic improvement plans; coordinated multiple operational priorities under strict timelines.

• School In-charge
  OXFORD G.L.A. PUBLIC SCHOOL
  Oct 2014 – May 2016

  Managed day-to-day operations for an institution serving 500+ students; coordinated the work of 25 educators; supervised staff performance, resource utilization, scheduling and daily operational activities; standardized academic and operational processes; improved admission-process efficiency; implemented a communication platform; reduced parent-teacher meeting conflicts through improved planning and coordination.

• Academic Manager
  GUPTA COMPUTERS, JAIPUR · Jaipur
  Jan 2012 – Sep 2014

  Managed academic operations, staff coordination, student activities and operational reporting; automated admission workflows; coordinated aptitude testing and training activities; prepared documentation and operational reports supporting audits; improved audit preparation efficiency through better documentation and process organization.

• Center Manager
  GIMT, GOVERDHAN · Goverdhan
  Oct 2009 – Dec 2011

  Managed centre operations and supervised a team of 6 members; coordinated resource allocation, performance monitoring, staff activities and operational reporting; implemented training and quality initiatives; supported student development outcomes; maintained academic reporting compliance with zero audit discrepancies.

• District Coordinator
  APRAJITA CORPORATES
  Feb 2008 – Oct 2009

  Coordinated Microsoft Project Shiksha activities across the assigned district; supported digital-literacy training for more than 1,000 officials and teachers; coordinated training, reporting and stakeholder activities across multiple locations; achieved 100% on-time reporting through structured follow-up and operational coordination.

Education

• Master of Computer Applications (MCA)
  Sikkim Manipal University
  Computer Applications · 2010
• Bachelor of Science
  Allahabad Agricultural Institute
  Information Technology · 2006

Skills

Tools / apps / platforms

Languages