Jeetu

Multilingual Language Specialist · Customer Support and Translation

Delhi, India

@deutschsin_jeetu

0 followers

🎓 Tourism and Travel Management at IGNOU · Graduated 2025

About

Multilingual communication professional with international experience in customer support, translation support, and multilingual operations in Croatia and Germany. Comfortable working in multicultural and remote environments, with strong experience in German, Croatian, English, Italian, and Hindi communication.

Experience

German Language Operations Associate

EXL ServicecomIndia · Gurgaon, India

Nov 2025 – Jul 2026

Provided support in German and English for Amex GBT business clients regarding flight, hotel, and car rental services on GDS Amadeus. Resolved complex issues through communication via email and voice, and collaborated with team members to improve service delivery.
Sales & Customer Service Representative

IndiaOnCart · Rijeka, Croatia

Jan 2022 – May 2024

Communicated with customers in Croatian, English, German, Italian and Hindi. Assisted customers through telephone, email and direct communication, provided multilingual customer support, translated information, and handled enquiries, complaints and service-related issues in a multicultural European environment.

Education

Qualification

University of Bremen · University of Bremen

German Linguistics · Oct 2022 – Mar 2023
Qualification

Faculty of Philosophy, University of Rijeka · University of Rijeka

German Language and Italian Literature (Double Specialization) · Oct 2020 – Sep 2022
Qualification

Sant Stephen College

German · Aug 2018 – Apr 2020
High School

Shakti Nagar Higher School of Economics

Apr 2013 – Apr 2015
Qualification

IGNOU

Tourism and Travel Management (BTTM) · Jul 2025

Skills

<3 months

Translation Proofreading Localization Customer Support Quality Assurance Content quality review Multilingual Communication Administrative Coordination

Tools / apps / platforms

6 to 12 months

GDS Amadeus

<3 months

Corel Draw Google Drive Adobe Photoshop Microsoft Excel Microsoft Office Microsoft PowerPoint

Languages

Native / Bilingual

Hindi Speak

Fluent

German Speak English Speak Italian Speak Croatian Speak

🏆 Achievements & awards

Erasmus Scholarship for Croatia · 2019

Awarded by the Department of Finno-Ugrian and Russian Studies.
Erasmus Scholarship for Germany · 2022

Awarded by the University of Bremen, Germany.

🤝 Volunteering

Udruga i djeci s ljubavlju · World Sight Day Event Assistant · 2023

Attended the World Sight Day event at Hilton Hotel in Rijeka, assisting with guest services and event coordination.

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