Deepti Morajkar

Customer Experience Leader · PMP-Certified Operations Strategist

Mumbai, Maharashtra, India

@deepti_morajkar

0 followers

About

Strategic, results-driven customer experience leader with 19+ years of experience in customer engagement, digital transformation, and operational excellence. Proven track record of improving service metrics, leading large contact-center teams, and driving process optimization and customer satisfaction.

Experience

Deputy Vice President - Customer Experience

Liberty General Insurance

Oct 2018 – Present
Assistant Manager, Operations

Intelenet Global Services Pvt. Ltd.

Jul 2015 – Oct 2018
Team Manager, Operations

Intelenet Global Services Pvt. Ltd.

May 2007 – Feb 2012
Team Leader – Operations

Hinduja TMT Ltd.

Jun 2005 – Dec 2006
Customer Response Executive

Reliance Infostreams Pvt. Ltd.

May 2003 – Jun 2005

Education

MBA

M.S. University

MBA · May 2012 – Jun 2014
Bachelor of Arts

IGNOU

Arts · Jun 2002 – Jun 2006
Diploma in Electrical Engineering

V.P.M.'s Polytechnic, Thane

Skills

<3 months

Csat Training Lean Six Sigma SOP Development Bid Development Quality Assurance Project Management Customer Experience Process Optimization Operations Management Complaints Management Performance Management Stakeholder Management Digital Transformation Customer Journey Mapping Net Promoter Score (NPS)

Languages

Not stated

Hindi Speak English Speak Marathi Speak

Courses & certifications

Lean Six Sigma Green Belt · KPMG India · 2026
Certified Licentiate · Insurance Institute of India · 2024
Certified Project Management Professional (PMP) · PMI · 2023

🏆 Achievements & awards

Champion of Champions (CEO Award) · 2024

Liberty General Insurance (2024-2025).
Outstanding Performer of the Year · 2022

Liberty General Insurance (2022-2023).
Best Manager Award

Teleperformance (Intelenet) & Health Impetus Pvt. Ltd.
Champion of Champion · 2025

Liberty General Insurance (2025-2026)

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