About
Quality-focused professional with experience in document and record review, data verification, discrepancy identification, documentation, and process compliance. Brings additional experience in player support and laboratory quality checks, with a focus on accuracy, confidentiality, and adherence to procedures.
Experience
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Player Support AgentTELUS Digital · Gift City, GujaratMar 2026 – Present
Responded to player questions and concerns using clear, professional written communication. Reviewed support case details carefully and followed established workflows to maintain accurate case handling. Identified issues requiring clarification and escalated cases according to support procedures. Maintained organized case notes and handled player information responsibly.
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Quality AnalystAdvantmed India LLPJun 2025 – Mar 2026
Reviewed medical records and supporting documents for completeness, accuracy, and alignment with process requirements. Verified information, identified discrepancies, and documented findings for clarification or follow-up. Maintained confidentiality and followed established quality and documentation procedures. Managed assigned work against daily productivity and accuracy expectations. Coordinated with internal teams to address data inconsistencies and maintain organized records.
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Lab TechnicianLevin Decore LLPOct 2021 – May 2025
Conducted laboratory tests and quality checks in accordance with standard operating and safety procedures. Recorded and reviewed test data, maintained documentation, and supported accurate reporting. Followed laboratory safety and compliance requirements and kept records organized. Managed laboratory materials and supplies to support orderly day-to-day operations.
Education
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2021
Bachelor of ScienceShree Govind Guru UniversityChemistry · Mar 2019 – Apr 2021
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2017
Higher Secondary CertificateSpectrum high schoolClass 12 · 2017
Skills
Tools / apps / platforms
Languages
Courses & certifications
- IELTS Academic · IDP AUSTRALIA · 2019
🎯 Hobbies & interests
- Cricket and Esports