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Danica Mariane Solmiano

Customer Service & Administrative Support Professional

Isabela, Philippines

@danica_solmiano

0 followers

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About

Detail-oriented professional with experience in customer service, administrative support, sales assistance, and content/data handling. Known for strong organization, communication, and problem-solving skills in fast-paced, team-oriented environments.

Experience

  • Large Language Model Analyst
    INNODATA KNOWLEDGE SERVICES INC.
    Apr 2024 – Oct 2026

    Evaluated and validated LLM-generated responses for accuracy, relevance, and consistency. Annotated, labeled, and reviewed datasets to support model training and evaluation. Identified model errors, biases, and edge cases, providing actionable feedback for improvement. Conducted quality assurance testing on AI-generated content and documented findings.

  • Virtual Support Staff
    FULLY LOADED ELECTRONICS
    Dec 2023 – Apr 2024

    Assisted with customer order processing and account setup. Performed data entry, research, and report preparation. Maintained accurate records and ensured smooth administrative workflow. Provided support for customer-related concerns and operational tasks.

  • Online ESL Teacher
    LEVELUP TUTORIAL SERVICES
    Dec 2023 – Apr 2024

    Managed student schedules, lesson planning, and progress tracking. Communicated effectively with students and clients from diverse backgrounds. Maintained organized records and delivered excellent customer-focused service.

  • Information Officer II
    DEPARTMENT OF SOCIAL WELFARE & DEVELOPMENT
    Aug 2023 – Dec 2023

    Managed administrative documentation including memorandums, reports, and official communications. Coordinated and monitored social media content and public engagement initiatives. Assisted in organizing information, tracking updates, and maintaining accurate records. Collaborated with teams to ensure timely communication and operational efficiency.

  • Writer, Researcher, Editor, Data Analyst
    CIVIL-MILITARY OPERATIONS REGIMENT
    Nov 2021 – Jul 2023

    Prepared reports, summaries, and analytical data for stakeholders and organizational campaigns. Conducted research and organized information for operational and communication purposes. Managed content creation, scheduling, and documentation tasks. Supported administrative operations through data monitoring and detailed reporting.

  • Customer Service Representative
    247.AI PHILIPPINES
    Oct 2020 – Apr 2021

    Responded to customer inquiries through phone, email, and live chat. Assisted customers with order placement, tracking, cancellations, and account concerns. Helped improve customer satisfaction through professional communication and timely resolution of concerns. Supported sales-related transactions and customer retention efforts.

Education

  • Bachelor of Arts in English
    Isabela State University
    English · 2016 – 2020

Skills

2 to 5 years 2 to 5 years Several years of experience.
Research
6 to 12 months 6 to 12 months Most of a year behind them.
Sales Support Administrative Support
3 to 6 months 3 to 6 months A few months of practice with it.
Data entry Report Writing Records Management Social Media Management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Order Processing

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office Google Workspace software

🏆 Achievements & awards

  • Magna Cum Laude · 2020

    Graduated with honors from Isabela State University.

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