About
Customer service and sales professional with experience in high-volume call centers, retail sales, and background investigations. Skilled in customer support, sales floor operations, and handling health coverage inquiries with strong communication and problem-solving abilities.
Experience
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Sales AssociateRossDec 2024 – Apr 2025
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Customer serviceMaximus Federal formerly General DynamicsAug 2018 – Sep 2024
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Background invegatorsSecurity testApr 2018 – Aug 2018
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Customer Service Representative (CSR)General dynamics information technologySep 2013 – Aug 2016
Education
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High SchoolBlountstownGeneral studies · Aug 2004 – May 2007
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
VPN
CPR
Ehr
Math
HIPAA
Typing
Grammar
Serving
Climbing
Marketing
B2B Sales
Upselling
Databases
Sanitation
Front Desk
Hospitality
Negotiation
POS Systems
PC Literacy
Order entry
Sales Calls
Cold Calling
Retail Sales
Food Service
Phone Triage
Communication
Merchandising
Guest Service
Sales Targets
Phone Systems
Report Writing
Microsoft Word
Mobile Devices
Computer skills
Time Management
Problem Solving
Team Management
Microsoft Excel
Team Leadership
Customer Support
Sales Management
Google Workspace
Outbound Calling
Customer Service
Microsoft Office
Staff Scheduling
HIPAA Compliance
Microsoft Outlook
Sales Presentations
Point of Sale (POS)
Inventory Management
Business Development
Microsoft PowerPoint
Warehouse Experience
Attention to details
Organizational Skills
Technical proficiency
Restaurant experience
Customer Communication
Appointment Scheduling
Patient Confidentiality
Food service management
Software Troubleshooting
Sales Lead Qualification
Administrative Experience
Direct Client Interaction
Office productivity software
Customer complaint resolution
Customer Relationship Management
Professional Telephone Etiquette
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
English
Speak · Read · Write
Courses & certifications
- Driver's License
- ServSafe Food Handler Certification