CHRISTOPHER OTEGA

About

Office operations and support professional with over four years of experience improving business processes, supporting staff, and enhancing productivity through effective use of technology and digital resources. Experienced in fast-paced, diverse environments, collaborating with cross-functional teams and stakeholders to achieve operational goals and deliver reliable support.

Experience

• IT and Inventory Officer
  Eyecare Consultants
  Jun 2025 – Present

  Coordinate day-to-day support requests across the Head Office and branch locations, manage business email and account administration, maintain digital records for IT assets and inventory, perform data-entry validation and verification within the ERP environment, schedule and coordinate meetings, prepare routine reports and identify workflow bottlenecks for process improvements.

• ICT Support
  Optica Limited
  Nov 2022 – Oct 2024

  Supported employees across a multi-branch environment through phone, email, remote-support tools and onsite assistance, handled staff inquiries, coordinated branch-opening and system-deployment projects, maintained task visibility, prepared operational reports, coordinated with departments and service providers, and trained users on company systems.

• IT Assistant
  Kuehne Nagel Limited
  Dec 2019 – Jan 2021

  Provided user support across multiple offices, assisted with onboarding and account/device/access administration, maintained inventory and support records, prepared user guidance and delivered training, and supported policy communication, compliance follow-up, supplier coordination and routine administrative activities.

Education

• Data Analytics Training
  Sigma Digital Technical Institute
  Data Analytics · 2026
• Bachelors in Business and Information Technology
  Strathmore University
  Business and Information Technology · 2019

Skills

Tools / apps / platforms

Courses & certifications

• Data Analytics Training · Sigma Digital Technical Institute · 2026