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MC

Mohan Chelluri

Customer Support · Chat/Email Support · IT Help Desk

Visakhapatnam, Andhra Pradesh, India

@chelluri_mohan

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About

B.Sc. Computer Science graduate with internship experience in IT help desk support and data entry. Skilled in ticket handling, basic troubleshooting, data verification, and MS Office tools, with Telugu, English, and Hindi language ability.

Experience

  • IT Help Desk Intern
    Share Space Technologies
    Nov 2024 – Apr 2026

    Provided end-user support by identifying and resolving hardware and software issues. Managed help desk tickets and tracked IT issues through to resolution. Supported system maintenance and performed basic network troubleshooting.

  • Data Entry Intern / Employability Skills Program
    Wadhwani Foundation – Andhra Pradesh State Council of Higher Education initiative
    Mar 2023 – Apr 2024

    Developed practical skills in data entry, spreadsheet organization, and document preparation. Used MS Word, Excel, and PowerPoint for formatting documents, organizing information, and preparing presentations. Completed the 21st Century Employability Skills Program (Advanced), covering communication, teamwork, problem-solving, and customer centricity.

Education

  • B.Sc. Computer Science
    Hima Sekhar Degree College
    Computer Science · 2024
  • Intermediate (12th)
    Sri Kanya Junior College
    2020 – 2024
  • SSC (10th)
    Viswa Santhi Public School
    2019 – 2019

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
Data entry System Maintenance Network troubleshooting
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL Typing Chat Support Mail Merging Data Analysis Customer Support Email Management Data Verification Document Formatting IT help desk support Back Office Operations

Tools / apps / platforms

1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Word Microsoft Excel Microsoft PowerPoint
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Power BI

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Telugu Speak
Fluent Fluent Comfortable using it for work.
Hindi Speak English Speak

Projects

  • Troubleshooting knowledge base

    Prepared a knowledge base covering 50+ hardware/software issues, with diagnostic guides and maintenance schedules.

  • IT help desk ticketing workflow

    Created a ticketing workflow with a four-level priority matrix, SLA documentation, and escalation paths.

Courses & certifications

  • 21st Century Employability Skills Program (Advanced) · Wadhwani Foundation – Andhra Pradesh State Council of Higher Education initiative · 2024

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