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Sampath Kumar Challa

EV After-Sales Service Manager · Area Service Operations

Bangalore, Karnataka, India

@challa_sampath_kumar

LinkedIn

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About

EV after-sales service professional with 6+ years of experience in service management, area service operations, and multi-service-center coordination. Experienced in team leadership, vehicle diagnostics, customer escalation management, warranty and insurance coordination, and service performance improvement.

Experience

  • Area Service Manager
    Electricpe · South Karnataka
    Dec 2025 – Present

    Managed end-to-end EV after-sales service operations across South Karnataka, leading multiple service centers, branch managers, and technical teams. Improved technician productivity, service turnaround time, vehicle diagnostics, pending vehicle closure, and overall service quality. Resolved complex technical issues, customer escalations, warranty approvals, spare-parts coordination, and battery and charging-related concerns.

  • Support Service Manager
    Ola Electric
    Feb 2023 – Nov 2025

    Managed 5 service stores and a team of 15 technicians, ensuring service performance, team productivity, vehicle diagnostics, and timely service delivery. Handled technical troubleshooting, accident-related repairs, insurance approvals, warranty cases, spare-parts coordination, pending vehicles, and service turnaround time. Operated and managed EV diagnostic equipment and service tools for vehicle inspection, fault diagnosis, and technical troubleshooting.

  • CNC Operator & Team Leader
    Fenesta Aluminium
    Feb 2020 – Jan 2023

    Operated CNC machines and coordinated production teams to achieve daily production targets while maintaining quality standards. Supported machine troubleshooting, basic maintenance, manpower coordination, and smooth production workflow.

Education

  • Diploma in Mechanical Engineering
    Government Model Residential Polytechnic, Manuguru
    Mechanical Engineering · 2026
  • ITI
    Government ITI, Manuguru
    Electrician · 2020
  • SSC
    Singareni High School, Manuguru, Telangana
    2018

Skills

2 to 5 years 2 to 5 years Several years of experience.
Maintenance Machine Operation Service Management Vehicle diagnostics Warranty Management Spare Parts Management Insurance Coordination Production Coordination Technical troubleshooting
6 to 12 months 6 to 12 months Most of a year behind them.
Customer Escalation Handling

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Telugu Speak
Conversational Conversational Can hold an everyday conversation.
English Speak
Basic Basic A few words and simple phrases.
Hindi Speak Kannada Speak

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