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SK

SHENGE Carla KAYITARE

Business Leadership student · Customer Service and Operations Professional

Kigali, Rwanda

@carla_shenge

0 followers

🎓 Business Leadership Program at African Leadership University

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About

Motivated, service-oriented professional with practical experience in customer service, sales, cashiering, and operations coordination. Fluent in English and French, with strong communication, organisation, and customer-relations skills and a positive work ethic.

Experience

  • Coordinator
    GEPROFARM
    Oct 2025 – Present

    Coordinate inventory and supplies for lodge and restaurant operations. Schedule and oversee receiving reports to support accurate records and smooth operations. Coordinate daily activities between the lodge and restaurant to maintain customer service standards.

  • Customer Service & Sales
    Call Experts
    Sep 2025 – Oct 2025

    Responded to customer inquiries by telephone and provided accurate information. Managed customer accounts and processed policy changes, returns, and updates. Made outbound calls to prospective clients, promoted life insurance products, and encouraged consultations with advisors.

  • Customer Service Representative
    CCI (Call Center International)
    Apr 2024 – Sep 2025

    Responded to customer inquiries by phone, email, and chat, providing timely information and solutions. Managed customer accounts and processed orders, returns, and exchanges. Handled customer issues with empathy and professionalism, supporting positive resolutions. Worked with team members on process improvements and followed up to support customer satisfaction and loyalty.

  • Cashier
    GEPROFARM
    Aug 2023 – Jan 2024

    Processed customer orders and payments quickly and accurately in a fast-paced environment. Provided customer service, responded to inquiries, and helped resolve customer concerns. Collaborated with kitchen and service staff to support smooth daily operations.

Education

  • High School
    Excella School
    Jul 2023
  • Business Leadership Program
    African Leadership University
    Business Leadership · May 2025

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
Inventory Management
6 to 12 months 6 to 12 months Most of a year behind them.
Sales
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Cashiering Customer Relation

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Kinyarwanda Speak
Fluent Fluent Comfortable using it for work.
French Speak English Speak

Courses & certifications

  • IELTS certificate · B2 CEFR level · 2024
  • Diploma in French Language Studies · DELF B2 · 2023
  • Certified in Customer Experience

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