About
Entry-level sales professional with experience handling customer calls and enquiries, explaining options, following up on orders, and coordinating deliveries. Comfortable communicating online and by phone, building customer trust, and supporting purchase decisions.
Experience
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Sales RepresentativeAbi Gold EmpireApr 2025 – Jun 2026
Handled customer calls and enquiries, listened to what customers needed, and explained suitable options to support purchase decisions. Communicated with customers through phone and online channels to answer questions and provide order updates. Followed up with customers on pending orders and enquiries, helping keep conversations moving toward a decision. Responded calmly to customer concerns and worked to resolve order or delivery issues. Coordinated order preparation and delivery details, keeping customers informed about collection or dispatch. Maintained professional customer relationships and encouraged repeat business through helpful service and follow-up.
Education
- 2023
Skills
Tools / apps / platforms
Courses & certifications
- Microsoft AI Business Professional Badge
- Customer Service and Relationship Management (CSRM) · Exford Global Limited