BLESSINGS CHOLA

General Worker · Retail Customer Service & Operations

Mazabuka, Zambia

@blessings_chola

0 followers

About

Reliable, detail-oriented customer service professional with 1 year 6 months of experience across hospitality, sales, and call centre environments. Skilled in serving customers, handling multiple tasks, maintaining accurate records, and following workplace procedures with professionalism and composure.

Experience

Sales Agent

Mwekan Mobile · Mazabuka

Jan 2026 – Apr 2026

Served customers face to face, answering product and service questions and recommending suitable solutions. Met daily and monthly sales targets in a retail environment. Followed store procedures when handling transactions and customer information. Kept accurate customer and sales records. Handled after-sales queries and concerns, and worked with colleagues to meet team objectives.
Call Centre Agent

Shamwa · Lusaka

Dec 2023 – Feb 2024

Handled customer enquiries by phone in a fast-paced setting, managing multiple interactions with patience and professionalism. Listened carefully to concerns and resolved complaints calmly. Kept accurate customer and service records and protected customer confidentiality. Followed established procedures and stayed composed in challenging situations.
Sales Agent

Izwe Loans Zambia · Mazabuka

Aug 2023 – Oct 2023

Assisted customers with applications and enquiries, explaining products and services clearly and accurately. Identified customer needs and recommended suitable options. Kept client information and documentation accurate and confidential. Followed up with customers to maintain good working relationships.
Waitress / Customer Service Assistant

Fairmount Hotel · Lusaka

Jan 2023 – Dec 2023

Gave courteous, prompt service in a busy hospitality environment and resolved customer concerns. Handled several requests and tasks at the same time during peak periods without lowering service quality. Kept the service area clean, organised and welcoming, in line with workplace standards. Worked closely with colleagues to keep daily operations running smoothly. Showed punctuality, teamwork and attention to detail throughout the role.

Education

Diploma in Clinical Medicine

Kafue College of Health Science and Research

Clinical Medicine · 2021 – 2023
Grade 12 Certificate

Parklands Secondary School

2015 – 2019
Certificate in Tourism & Hospitality Management

Tourism & Hospitality Management

Skills

6 to 12 months

Sales Record Keeping

3 to 6 months

Complaint Resolution

<3 months

CRM usage Data entry

Tools / apps / platforms

<3 months

Microsoft Office

Languages

Fluent

Bemba Speak English Speak Chichewa Speak

Courses & certifications

Certificate in Tourism & Hospitality Management · MindLuster
Data Entry · MindLuster
Microsoft Office · MindLuster
Digital & Social Media Marketing · HP LIFE
Customer Management & Retention · HP LIFE
Customer Support & CRM Assistant · HP LIFE

🏆 Achievements & awards

Achieved daily and monthly sales targets in a retail environment
Delivered consistent customer service across hospitality, sales and call centre roles
Kept accurate customer, sales and service records across all roles
Resolved customer enquiries and complaints promptly while maintaining service standards

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