About
Digital marketing-trained professional with 8+ years of overall experience, including SEO and logistics customer support. Experienced in keyword research, on-page/off-page SEO, local SEO, backlink building, Google Business Profile optimization, and Meta Ads campaigns.
Experience
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Customer Support ExecutiveSilver Arrow Logistics Solutions Pvt. Ltd. · Chennai, IndiaJul 2023 – Mar 2026
Handled customer inquiries, shipment tracking, delivery updates, complaints, issue resolution, shipment status monitoring, MIS reporting, record maintenance, AWB generation, billing, escalations, and administrative support.
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Software EngineerSolartis Technology Solutions Pvt. Ltd. · Chennai, IndiaJun 2022 – Jun 2023
Worked in the insurance domain on attribute mapping, system integration, business requirements, unit testing, UAT testing, SOPs, and technical documentation.
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Clinical Study Developer / Programmer AnalystCognizant & Quanticate International Pvt. Ltd. · IndiaNov 2010 – Apr 2015
Supported clinical data management activities including eCRF design, edit check programming, clinical study setup, validation, and documentation.
Education
- 2010
Skills
Tools / apps / platforms
Languages
Projects
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Academy CampaignMeta Ads Manager
Planned a Meta Ads lead campaign for an academy, including audience targeting, ad copy, creatives, and performance review.
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Textile Business CampaignCanva
Planned a Facebook and Instagram engagement and awareness campaign for textile/fashion products, with audience targeting and creative development.
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Google Search Console, GA4, SEMrush, Ahrefs, Rank Math, Google Business Profile
Supported SEO for a dental website through keyword research, competitor analysis, on-page optimization, backlink building, Google Business Profile optimization, local citations, and location-based keyword targeting.
Courses & certifications
- Digital Marketing Certification · First Success Technologies OPC Pvt. Ltd. · 2026