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BEATRYSA ALFONSO

BEATRYSA ALFONSO

Luxury Client Experience · Operations · Sales

Dubai, UAE

@beatrysa_alfonso

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About

Client experience and operations professional with experience across private aviation, commercial aviation, spa operations, and hospitality in Dubai and Europe. Known for high-touch service, calm handling of client needs, discretion, and quick adaptation to new systems and procedures.

Experience

  • SPA Operations & Client Experience Manager
    Elite Spa · Dubai, UAE
    Apr 2026 – Oct 2026

    Coordinated day-to-day spa operations, appointments, front-desk activity, and client communications. Oversaw staff schedules and shift coordination, handled sales, cash and card transactions, daily reporting, and administrative records, and responded to client requests and complaints while maintaining professional service standards.

  • Private Aviation Cabin Crew
    KlasJet · Tel Aviv, Israel
    Jul 2025 – Nov 2025

    Delivered attentive, discreet service in a private aviation environment, adapted to individual passenger needs, maintained professional standards, followed operational procedures, and responded calmly to changing situations while supporting a safe, seamless passenger experience.

  • Cabin Crew | Customer Experience & Onboard Sales
    Ryanair DAC · Girona, Spain
    Dec 2023 – Jun 2025

    Supported passengers throughout the journey, answered enquiries, resolved service issues professionally, processed onboard sales and payments, and worked in a fast-paced, procedure-driven environment with a focus on teamwork and passenger care.

  • Bartender | Guest Service & Sales
    Keeper Bar · Torrevieja, Alicante, Spain
    Jun 2023 – Oct 2023

    Prepared and served drinks, processed orders and payments, maintained a welcoming guest experience, delivered efficient service during busy shifts, and kept the service area organised.

Education

  • Spanish Bachillerato (Upper Secondary Education)
    Instituto Mediterráneo
    Science · 2021 – 2023

Skills

2 to 5 years 2 to 5 years Several years of experience.
Sales
1 to 2 years 1 to 2 years A year or two of steady use.
Cash Handling Payment Processing
6 to 12 months 6 to 12 months Most of a year behind them.
Reporting Staff Scheduling Client Relations Complaint Resolution
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Record Keeping Guest Experience Service Standards Booking Management

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Russian Speak Spanish Speak Ukrainian Speak
Fluent Fluent Comfortable using it for work.
English Speak
Conversational Conversational Can hold an everyday conversation.
Portuguese Speak
Basic Basic A few words and simple phrases.
French Speak

Courses & certifications

  • Cabin Crew & AMADEUS Courses · CEAE · 2023
  • Cabin Crew Attestation · AESA · 2023

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