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Buganipalli Arun Kumar

Buganipalli Arun Kumar

IT Help Desk Technician · Customer Support Professional

Gorantla, Andhra Pradesh, India

@barunkumar22146859

0 followers

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About

IT support and customer support professional with experience in help desk operations, onboarding support, and data handling. Known for communication, teamwork, time management, decision making, and a hardworking, positive work approach.

Experience

  • IT Help Desk Technician
    Future Business tech India Private limited
    Sep 2024 – Present

    Managed Tier 1 technical support for internal and external clients. Created and tracked case IDs in SAP, coordinated service engineers, supported IT infrastructure, generated reports, updated records, and liaised with logistics for spare parts.

  • E-Mail Web Marketing
    Amdee Data Informatics Pvt. Ltd.
    Apr 2023 – Apr 2024

    Researched events on 10times.com, extracted exhibitor data, cleaned data using Excel formulas, checked data quality, prepared reports, and communicated with clients via Outlook.

  • Customer Support Executive - Onboarding Support
    Mervice Infotech Pvt Ltd
    Mar 2022 – Apr 2023

    Handled captain queries, verified documents, activated customer profiles, communicated via email and call, reviewed portal updates, gathered information, fulfilled customer needs, and documented interactions.

Education

  • BSc (MECS)
    Nalanda Degree College, Anantapur
    MECs · 2021
  • Intermediate
    Vidyanidhi Jr College
    Science · 2018
  • SSC
    ZPH School Mandalapalli
    2016

Skills

2 to 5 years 2 to 5 years Several years of experience.
Data entry Documentation Technical Support
1 to 2 years 1 to 2 years A year or two of steady use.
Research Customer Support

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
SAP software
1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Excel Microsoft Outlook

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Telugu Speak
Fluent Fluent Comfortable using it for work.
English Speak Kannada Speak
Basic Basic A few words and simple phrases.
Hindi Speak

🎯 Hobbies & interests

  • Watching movies
  • Cricket

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💬 Q&A Ask about roles, salaries and interviews — and help others. 👥 Circles Join discussions on skills, companies and industries. 📰 Feed Follow updates and insights from the community.
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