Banin Masri

About

Motivated professional with experience across finance, customer success, HR, and telesales. Combines customer relationship management, internal collaboration, and administrative support with a finance-focused academic background.

Experience

• Customer Service Representative
  Whish Money
  Feb 2025 – Present

  Handling customer service inquiries related to all services offered by Whish Money. Assisting clients with cash transactions and financial services. Ensuring smooth execution of services such as money transfers, bill payments, and account assistance. Maintaining high levels of customer satisfaction through professional communication and problem resolution.

• Customer Success Specialist
  Abdaa.net
  Sep 2023 – Oct 2024

  Build strong relationships with customers to ensure satisfaction and retention. Collaborate with internal teams to deliver seamless customer experiences.

• HR Apprentice
  Makhzoumi Foundation
  Nov 2022 – Feb 2023

  Supported HR functions, including payroll, performance management, and talent acquisition. Assisted in organizational development and policy formulation.

• Telesales Agent
  Quest Insurance Brokerage
  Jul 2022 – Feb 2023

  Handled inbound calls to promote services and process policies. Provided exceptional post-sale support and customer service.

• Telesales Agent
  Media Solutions Company
  Jan 2021 – Jun 2022

  Presented marketing packages to potential clients in UAE and Qatar. Scheduled client meetings and ensured excellent after-sales service.

• Intern
  Banque Du Liban · Zahle
  Jul 2019 – Aug 2019

  Gained insight into key departments, including Kafalat, Foreign Exchange, and Special Investigation Commission.

Education

• 2022 BT
  LT in Informatics

  Baalbeck Technical Institute

  Informatics · 2022

  Informatics
• 2021 BT
  TS in Management Information Systems

  Baalbeck Technical Institute

  Management Information Systems · 2021

  Management Information Systems
• 2019 LI
  Bachelor of Finance

  Lebanese International University

  Finance · 2019

  Finance

Skills

Tools / apps / platforms

Languages

Courses & certifications

• Professional Development and Internship Program (PDIP) · LOYAC · 2017
• Recruitment and Selection Specialist · Udemy
• Excel Course · Udemy
• Android Application Development
• Soft Skills Course · McKinsey

🏆 Achievements & awards

• Dean’s Honor List · 2019

  Recognized every semester.