About
Customer-focused retail professional with 8+ years of experience across customer service, sales, and store operations in Qatar and Jordan. Skilled in upselling, cash handling, stock accuracy, and maintaining strong customer relationships in fast-paced retail environments.
Experience
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Store SupervisorWOODEN BAKERY · Qatar2021 – Present
Supervise daily store operations while maintaining high customer service and professional service standards. Identify customer needs, handle inquiries and requests, recommend products and promotions, process orders, payments, and system invoicing, apply upselling and cross-selling techniques, monitor sales performance, coordinate with team members, and maintain stock accuracy and product presentation.
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Sales AssociateSHE CHOCOLATE · Jordan2019 – 2020
Assisted customers throughout the sales process, handled payments, promoted products and offers, applied upselling and cross-selling techniques, maintained product displays and store organization, and supported daily retail operations.
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Sales AssociateSAJEDA FOR ISLAMIC FASHION · Jordan2017 – 2019
Identified customer needs, delivered customer service, achieved sales targets, recommended products, maintained product presentation and organization, and supported daily retail operations.
Education
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DiplomaLuminus Technical University College (LTUC)