Ayesha Iman

About

Results-driven healthcare professional with experience in customer service, healthcare operations, medical documentation, and cross-functional collaboration. Known for attention to detail, problem-solving, and delivering accurate, efficient support in clinical and administrative settings.

Experience

• M&R Customer Experience Agent
  UnitedHealthcare (UHC)
• ICU Staff Nurse
• Clinical Assistant
• Front Office Executive

Education

• Bachelor of Science in Nursing
  Indian Academy College of Nursing
  Nursing · 2019 – 2023
• Pre-University Course
  St. Anne’s PU College
  Science · 2016 – 2018

Skills

• Communication <3 months
• Data entry <3 months
• Email Management <3 months
• Quality Assurance <3 months
• Content Management <3 months
• Medical Terminology <3 months
• Root Cause Analysis <3 months
• Customer Relationship Management <3 months
• Customer Service <3 months
• Excel <3 months
• Call Handling <3 months
• Healthcare operations <3 months
• Chat Support <3 months
• Escalation Management <3 months
• Claims Processing <3 months
• Insurance Verification <3 months
• Customer Experience <3 months
• Patient Registration <3 months
• Medical Billing <3 months
• Member Service <3 months
• Ehr <3 months
• Electronic Medical Records <3 months
• Issue Resolution <3 months
• Attention to details <3 months