About
Results-driven healthcare professional with experience in customer service, healthcare operations, medical documentation, and cross-functional collaboration. Known for attention to detail, problem-solving, and delivering accurate, efficient support in clinical and administrative settings.
Experience
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M&R Customer Experience AgentUnitedHealthcare (UHC)
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ICU Staff Nurse
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Clinical Assistant
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Front Office Executive
Education
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Bachelor of Science in NursingNursing · 2019 – 2023
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Pre-University CourseSt. Anne’s PU CollegeScience · 2016 – 2018
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Ehr
Excel
Data entry
Chat Support
Communication
Call Handling
Member Service
Medical Billing
Email Management
Customer Service
Issue Resolution
Quality Assurance
Claims Processing
Content Management
Medical Terminology
Root Cause Analysis
Customer Experience
Patient Registration
Attention to details
Healthcare operations
Escalation Management
Insurance Verification
Electronic Medical Records
Customer Relationship Management