Avula Sai Vara Prasad

About

Customer support professional experienced in handling queries, complaints, escalations, and service requests across voice, email, and chat channels. Skilled in CRM/ticket management, SLA/TAT adherence, follow-ups, and cross-functional coordination with a strong focus on customer satisfaction.

Experience

• Customer support role
  Zennial pro
  Aug 2025 – Aug 2026

Education

• B Tech
  Kalasalingam Academy of Research and Education
  CSE, Data Science · Aug 2020 – Jun 2024

Skills

• Email Management <3 months
• Complaint Handling <3 months
• CRM usage <3 months
• Customer Query Resolution <3 months

Tools / apps / platforms

• Microsoft Excel <3 months
• Microsoft Office <3 months

Languages

• English Conversational Speak · Read · Write
• Hindi Conversational Speak · Read · Write
• Telugu Conversational Speak · Read · Write

Projects

• Driver Drowsiness Detection Systems

  System to monitor driver behavior, body, and environment to detect signs of drowsiness or fatigue and trigger alerts or warnings.

• Soil Degradation
  IoT sensors, machine learning, data visualization

  Project/literature survey on measuring N, P, and K values in different soil types and exploring soil degradation impacts on agriculture.

Courses & certifications

• Cloud Computing · NPTEL
• Data Science Student · IBM