About
Customer support professional with 2+ years of international experience in live chat, email, and technical support. Skilled in issue investigation, escalation management, and delivering high customer satisfaction in remote support environments.
Experience
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Senior Customer Support RepresentativeFIS - Go2Bank US (Teleperformance Global Limited)Oct 2024 – May 2025
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Technical Customer Support AssociateFIS - Vodafone UK (Teleperformance Global Limited)Oct 2023 – Oct 2024
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Demonstration SpecialistBose (Ample Technologies)May 2022 – Jun 2023
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Industrial TraineeHotel Kanha ShyamAug 2021 – Jan 2022
Education
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B.Sc. in Hospitality and Hotel AdministrationHospitality and Hotel Administration
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Halo
Typing
Zoho CRM
Salesforce
Multitasking
Documentation
Time Management
Problem Solving
Customer Support
Google Workspace
Email Management
Customer Service
Microsoft Office
Citrix Workspace
Technical Support
Ticket Management
Live Chat Support
Process Compliance
Issue investigation
Remote Collaboration
Complaint Resolution
English Communication
Escalation Management
First call resolution
Customer Communication
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Hindi
Speak · Read · Write
English
Speak · Read · Write