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AS

ATHUL S

Business Analyst · Insurance Operations · Process Improvement

Kerala, India

@athul_s

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About

Insurance operations professional with 3 years of experience supporting underwriting and operational reporting in Allianz Australia's consumer insurance team. Completed business analysis training and has hands-on experience in process analysis, KPI reporting, auditing, and productivity improvement.

Experience

  • Founder / Business Operations
    KOIIHUB
    2020 – Present

    Manage business operations including customer acquisition, pricing, sales analysis and performance tracking for a pan-India direct-to-customer business. Analyze customer segments, geographic demand and digital campaign performance to support data-driven business decisions.

  • Senior Associate
    ALLIANZ SERVICES INDIA
    Oct 2023 – Sep 2026

    Supported Allianz Australia's consumer insurance operations, underwriting activities and complex audit work. Performed audit activities involving review and reporting of agent call records associated with disputed insurance cases. Supported KPI, productivity and operational reporting using Excel, coordinating with Team Leads and stakeholders. Identified productivity challenges within a 20-member team and helped establish daily performance reporting for improved visibility and accountability. Helped establish an internal IPR committee and took ownership of publishing daily productivity reports; supported a revised 70% productivity target. Received OSKAR Best Performer recognition for 8 months based on KPI and performance results.

Education

  • Bachelor of Technology (B.Tech)
    PRIST University
    Civil Engineering · 2026
  • Certificate of Completion
    InGrade Learning
    Business Analysis · Jul 2025 – Jun 2026

Skills

2 to 5 years 2 to 5 years Several years of experience.
KPI Analysis Process analysis
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL UAT As-Is/To-Be Business Analysis Root Cause Analysis Process Improvement Requirements Gathering

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Microsoft Excel
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tableau Microsoft Power BI

Projects

  • Insurance Claims TAT Improvement

    Self-directed project analyzing a simulated insurance claims process with an 8-day average TAT against a 5-day SLA. Identified bottlenecks and evaluated process improvements including SLA-based prioritization, early claim categorization and document validation.

Courses & certifications

  • Business Analysis · InGrade Learning · 2026

🏆 Achievements & awards

  • OSKAR Best Performer

    Recognized for 8 months based on KPI and performance results.

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