Athiqa Ahmed

About

Customer-focused professional with 2 years of experience in BPO and customer support roles. Currently pursuing a Bachelor of Computer Applications and aiming to transition into the IT industry with strong communication, problem-solving, and technical fundamentals.

Experience

• Senior Experience Agent
  Concentrix
  Nov 2025 – Feb 2026
• Process Associate
  IGT Solutions
  Nov 2024 – Oct 2025
• Customer Experience Agent
  Alorica
  Apr 2024 – Oct 2024
• Customer Support Representative
  24/7.ai
  Jun 2023 – Jan 2024

Education

• Bachelor of Computer Applications
  Ray Integrated College
  Software Engineering and Network Systems · Aug 2024 – Jul 2027

Skills

• Computer skills
• SQL
• C++ Programming
• CSS
• HTML
• Customer Support
• Operations
• Python
• Data entry
• Email Management
• Complaint Handling
• Chat Support
• Ticket Management
• Voice Process
• Non-Voice Process
• Customer Query Resolution