Athiqa Ahmed

BCA student · Customer Service Professional

Bengaluru, Karnataka, India

@athiqa_ahmed

0 followers

About

Customer-focused professional with 2 years of experience in BPO and customer support roles. Currently pursuing a Bachelor of Computer Applications and aiming to transition into the IT industry with strong communication, problem-solving, and technical fundamentals.

Experience

Senior Experience Agent

Concentrix

Nov 2025 – Feb 2026
Process Associate

IGT Solutions

Nov 2024 – Oct 2025
Customer Experience Agent

Alorica

Apr 2024 – Oct 2024
Customer Support Representative

24/7.ai

Jun 2023 – Jan 2024

Education

2027

Bachelor of Computer Applications

Ray Integrated College

Software Engineering and Network Systems · Aug 2024 – Jul 2027

Software Engineering and Network Systems · Aug 2024 – Jul 2027

Skills

<3 months

SQL CSS HTML Python Operations Data entry Chat Support Voice Process Computer skills C++ Programming Customer Support Email Management Ticket Management Non-Voice Process Complaint Handling Customer Query Resolution

Tools / apps / platforms

<3 months

Microsoft Excel Microsoft Office Microsoft Outlook

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