Atanu Das Mahapatra

Customer Success Manager · Product Operations · SaaS Implementations

Hyderabad, Telangana, India

@atanu_das_mahapatra

0 followers

Looking for jobs Open to relocating

About

Customer Success and Product Operations professional with 7+ years of experience across SaaS, implementations, technical support, service delivery, and stakeholder management. Experienced in managing 100+ customer accounts and partnering with Product, Engineering, Sales, and Marketing teams to improve adoption, onboarding, and business outcomes.

Experience

Customer Success Manager

Konnector.ai (Vyzy Private Limited)

Nov 2024 – Present
IT Service Management Consultant / Escalation Manager

Tata Consultancy Services (TCS)

Nov 2019 – Dec 2023
Technical Support Executive

Teleperformance

Sep 2018 – Oct 2019
Customer Service Consultant

Concentrix

Aug 2017 – Feb 2018

Education

2016

Bachelor of Arts (English Honours)

Rourkela College

English · 2013 – 2016

English · 2013 – 2016

Skills

<3 months

UAT Jira Loom SaaS Zapier Webhooks Salesforce Google Meet HubSpot software Business Analysis Product Operations Customer Onboarding Process Improvement Stakeholder Management Requirements Gathering Customer Success Management Customer Relationship Management

Languages

Not stated

Odia Speak Hindi Speak English Speak Bengali Speak

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