About
Customer support professional with experience handling customer queries through live chat for Flipkart process. Skilled in customer communication, issue resolution, multitasking, and working in a fast-paced, metric-driven environment.
Experience
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Operations Customer Expert I (Grade A2) – Flipkart HLO2D Chat ProcessTeleperformance IndiaJun 2026 – Present
Provide customer support through live chat for Flipkart customers. Handle customer queries, complaints, and service requests efficiently. Resolve issues related to orders, deliveries, payments, and account services. Maintain customer satisfaction while following company policies, processes, and quality standards. Handle multiple customer conversations and tasks in a fast-paced environment. Apply strong communication, problem-solving, and multitasking skills to customer interactions.
Education
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2021
Class XII2021
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2019
Class X2019
Skills
3 to 6 months
3 to 6 months A few months of practice with it.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
3 to 6 months
3 to 6 months A few months of practice with it.
Flipkart
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Git
GitHub
Microsoft Word
Microsoft Excel
Microsoft Office
Visual Studio Code
Microsoft PowerPoint
Languages
Fluent
Fluent Comfortable using it for work.
Urdu
Speak
Hindi
Speak
English
Speak