About
Entry-level customer and technical support candidate with cybersecurity internship experience in issue investigation, incident documentation, escalation, and SLA workflows. Strong troubleshooting and record-keeping skills, with experience communicating technical findings clearly.
Experience
-
Cyber Security InternTechnovalley Software India Pvt. Ltd.2023 – 2024
Triaged incoming security alerts and technical issues, prioritized cases, and escalated confirmed incidents to senior team members within SLAs. Investigated endpoint and network issues, gathered relevant information, and documented findings to support resolution decisions.
Education
-
2024
Diploma in Cyber SecurityTechnovalley Software India Pvt. Ltd.Cyber Security · 2023 – 2024
-
2022
Higher Secondary Education (Plus Two)Rajas Higher Secondary School, Kottakkal2021 – 2022
Skills
2 to 5 years
2 to 5 years Several years of experience.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
2 to 5 years
2 to 5 years Several years of experience.
Microsoft PowerShell
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Linux
Microsoft Windows
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Malayalam
Speak
Fluent
Fluent Comfortable using it for work.
English
Speak
Basic
Basic A few words and simple phrases.
Hindi
Speak
Courses & certifications
- CompTIA PenTest+ · CompTIA
- CompTIA Security+ · CompTIA
- Network Defense Essentials (NDE) · EC-Council
- Certified SOC Analyst (CSA) · EC-Council