Asfar Ali

About

Customer service professional with experience in airport operations, passenger handling, and regulatory compliance. Strong background in coordinating flight disruptions, document checks, and customer support across airline and airport systems.

Experience

• Customer Service Executive
  AI Airport Service limited
  Mar 2022 – Present

  Verified passenger travel documents, visas, and baggage compliance. Ensured compliance with airline, airport, DGCA, and security procedures. Handled flight delays, cancellations, and rebooking assistance.

• Customer Service Executive
  Sun knowledge
  Feb 2021 – Feb 2022

  Verified patient health insurance eligibility and benefits. Coordinated with insurance companies regarding claim status, approvals, and denials. Completed mandatory HIPAA compliance training.

• Customer Service Executive
  Bhadra international
  Feb 2019 – Jul 2020

  Handled flight delays, cancellations, and rebooking assistance. Issued boarding passes and baggage tags using airline systems. Managed boarding gate operations and made passenger announcements.

Education

• 2017 AU
  Bachelor's of Commerce

  Alagappa University

  2014 – 2017

  2014 – 2017
• 2013 II
  Higher Secondary School

  International India School

  2012 – 2013

  2012 – 2013
• 2011 PH
  High School

  Punit High School

  2010 – 2011

  2010 – 2011

Skills

Tools / apps / platforms

Languages

Courses & certifications

• STCW · Sun knowledge · 2022
• STSDSD · Sun knowledge
• DGCA Certified CAT - 0.9
• Human Trafficking and Facial Recognition Awareness Certification · U.S. Consulate
• AVSEC Aviation Security Training · BCAS

🏆 Achievements & awards

• Etihad Airways Best Customer Service Award · 2020
• Best Customer Service Executive Award · 2020
• Human trafficking and facial recognition · 2019

🎯 Hobbies & interests

• Traveling
• Fitness
• Swimming
• Reading
• Learning
• Team Sports
• Meeting People