Broxer
Broxer
Jobs Opportunities Network Articles Games
Log in Sign up
Jobs
Go to Jobs
Internships Govt jobs
Opportunities
Go to Opportunities
Competitions
Hackathons Competitions Quiz contests
Scholarships & Fellowships
Scholarships Fellowships
Events
Webinars Seminars Conferences Campus festivals
Learning
Workshops Bootcamps Skill programs Practice quizzes
Network
Go to Network
Companies Universities Colleges
Career tools
Free tools
Resume builder AI Mock Interview Skill Assessment
For employers
Hire on Broxer
Post a job Pricing & plans
More
Community
Circles Q&A
Read
Blog News
Broxer
About us
Help
Support
Help Center Report a bug Suggest a feature Contact us
Language
English
esc
↑ ↓ navigate ↵ open esc close Badges What the result badges mean A yellow 🔒 lock means the feature isn’t on your current plan or you’re out of credits — opening it shows how to unlock/upgrade. A blue Sign in tag means you need to log in first to use it.
AB

Aparna Bommula

Customer Support Specialist · Chat & Email Support

Rajahmundry, Andhra Pradesh, India

@aparna_bommula

0 followers

Follow Message

About

Dedicated customer support specialist with 2 years of experience supporting digital e-commerce platforms via live chat and email. Skilled in customer inquiry resolution, order logistics, and maintaining strong customer satisfaction.

Experience

  • Customer Support Specialist (Chat & Online Ops)
    Online E-Commerce Business

    Managed real-time customer inquiries via live chat and email regarding product details, order statuses, and shipment updates. Handled high daily volumes of customer interactions while maintaining fast response times and high first-contact resolution rates. Processed returns, refunds, and order modifications accurately using back-end e-commerce software and spreadsheets. De-escalated customer concerns calmly and professionally, sustaining consistently strong customer satisfaction (CSAT) ratings. Collaborated with fulfillment and technical support teams to resolve shipment and platform issues promptly.

Education

Skills

2 to 5 years 2 to 5 years Several years of experience.
Order Tracking Refund handling Email Management Live Chat Support
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Typing Advanced DBMS Customer Support Ticket Resolution Computer operations

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Microsoft Word Microsoft Excel

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Telugu Speak
Fluent Fluent Comfortable using it for work.
English Speak

Explore the Broxer community

💬 Q&A Ask about roles, salaries and interviews — and help others. 👥 Circles Join discussions on skills, companies and industries. 📰 Feed Follow updates and insights from the community.
🤖
Online · instant AI help
Broxer