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MP

Maria Antonella Possanzini

Multilingual Customer Service Professional · Waitress

Dublin, Ireland

@antonella_possanzini

0 followers

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About

Customer service professional with experience in hospitality, transactions, and handling customer enquiries in fast-paced environments. Fluent in Italian and Spanish with intermediate English, and strong communication, problem-solving, and administrative skills.

Experience

  • Waitress
    Pinocchio Restaurant
    2026 – Present

    Provide friendly and efficient customer service in a busy city-centre restaurant. Take customer orders and handle customer requests. Communicate daily with international customers in English. Handle payments and customer transactions. Work efficiently with colleagues during busy service periods. Delivered excellent customer service in busy hospitality environments. Prepared coffee, drinks and food orders. Managed cash transactions and daily operations. Resolved customer requests in a friendly and professional manner. Developed strong communication and problem-solving skills through daily interaction with customers.

Education

  • Diploma
    I.T.E. Serrani
    Business and Foreign Languages · 2015 – 2021
  • Certificate
    Hospitality Professional (Barista / Waitress) · 2014 – 2014

Skills

6 to 12 months 6 to 12 months Most of a year behind them.
Administrative Support
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
HACCP Retail Sales Video Editing Graphic Design Administration Barista Skills Basic Accounting Multilingual Communication

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Italian Speak
Fluent Fluent Comfortable using it for work.
Spanish Speak
Conversational Conversational Can hold an everyday conversation.
English Speak
Basic Basic A few words and simple phrases.
French Speak

Courses & certifications

  • Video Editing & Graphic Design Training
  • Retail Sales Assistant Certificate
  • Barista & HACCP Certificate

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