Ann-Marie Coleman

About

Results-driven housing, property, and project management professional with 6+ years of experience across residential operations, tenancy services, complaints resolution, and community engagement. Experienced in stakeholder management, budget oversight, inspections, facilities coordination, and leading teams in multicultural environments.

Experience

• Property Consultant
  Sandcastle Properties
  Aug 2026 – Present

  Off plan and secondary sales; distress deals; resales; villas, apartments and townhouses. Managed a portfolio of residential properties, advised clients throughout the property process, built relationships with landlords, buyers, tenants, and property investors, and conducted property viewings.

• Telesales Executive
  Thrive State
  Jan 2026 – Jul 2026

  Sold subscription-based services on a commission-based structure, generated and qualified leads, handled objections, closed sales, worked towards daily and monthly targets, and promoted off-plan property developments.

• Senior Housing Manager
  Keystage Housing, UK
  Jan 2019 – Dec 2025

  Managed residential operations and tenant relationships. Improved engagement and reduced arrears through communication.

• Complaints Manager
  Luton Borough Council, UK
  Jul 2018 – Dec 2018

  Managed complex complaints and delivered resolutions.

• Social Care Assessor (Discharge & Rehabilitation)
  Luton Borough Council, UK
  Nov 2017 – Jun 2018

  Coordinated multi-agency teams to assess patient needs and implement tailored care plans. Ensured safe hospital discharges, rehabilitation planning, and risk assessments.

• Executive PA to Three Directors
  Whitbread Group PLC, UK
  Jan 2013 – Dec 2016

  Provided executive-level support including diary management, travel, reporting, and confidential correspondence. Led sales and client engagement initiatives, coordinated meetings and presentations, and managed senior stakeholder communication.

• Telesales B2B Representative
  GFK Market Research
  Jan 2007 – Dec 2012

  Contacted business clients, promoted products and services via inbound and outbound sales calls, identified customer needs, generated qualified leads, converted prospects into long-term clients, negotiated pricing and contract terms, and consistently met sales targets and KPIs.

Education

• 2016
  Prince2 Foundation – Project Management

  University of Bedfordshire

  Project Management · 2016

  Project Management
• 1982 BC
  Diploma in Office Studies

  Barnfield College

  Office Studies · 1982

  Office Studies

Skills

Languages