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AS

Anjani Singh

CRM Executive · Client Coordination · MIS & Operations

Noida, Uttar Pradesh, India

@anjani_singh

0 followers

🎓 MBA – Information Technology at Lovely Professional University

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About

CRM and operations professional with 2+ years of experience in CRM management, customer coordination, service operations, MIS reporting, and data management. Experienced in customer follow-ups, ticket handling, documentation, and cross-functional coordination to support timely service delivery.

Experience

  • Admin Service Executive / Work Controller
    Nimbus Cooling Pvt. Ltd. – Daikin Authorized Dealer · Noida/Delhi NCR
    Jun 2025 – Present

    Manage service ticket lifecycle in Daikin C4C CRM, maintain customer and service records, coordinate with internal teams, monitor SLA performance, prepare MIS reports, maintain dashboards, reconcile CRM data, and coordinate AMC registrations and related documentation.

  • CRM Executive
    Semak Innovation Project Pvt. Ltd. · Noida/Delhi NCR
    Nov 2023 – May 2025

    Managed CRM records and customer/service data, handled customer follow-ups, coordinated with internal teams, prepared MIS reports and operational dashboards, monitored service requests, performed data validation and reconciliation, and supported quotation, BOQ, tender documentation, and GeM portal submission.

Education

Skills

2 to 5 years 2 to 5 years Several years of experience.
CRM usage Documentation Data management
1 to 2 years 1 to 2 years A year or two of steady use.
Data validation
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Operations Issue Tracking Ticket Management Dashboard Reporting Escalation Management

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Microsoft Excel
1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Power BI

Languages

Fluent Fluent Comfortable using it for work.
Hindi Speak
Conversational Conversational Can hold an everyday conversation.
English Speak

Projects

  • Service Operations Dashboard ↗
    Excel, Pivot Tables, Pivot Charts

    Interactive dashboard for ticket aging, pending calls, engineer productivity, and warranty status.

  • Sales Dashboard
    Excel

    Dynamic sales reports with slicers and automated charts to simplify monthly reporting.

  • HR Analytics Dashboard
    Power BI, DAX

    Employee performance and attrition dashboard with interactive visuals.

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