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AU

Anjali Upadhyay

IT Analyst · SAP SD & Enterprise IT Support

Haridwar, Uttarakhand, India

@anjaliupadhyay21940393

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About

IT analyst with experience supporting SAP SD processes, including order-to-cash, sales order processing, pricing, delivery, billing, customer master data, and incident resolution. Also experienced in Microsoft 365, Azure AD, Active Directory, ServiceNow, and cross-functional support for operational efficiency.

Experience

  • IT Analyst
    Busch Group · Delhi
    Sep 2024 – Present

    Configured and supported SAP SD modules and SAP Fiori applications for sales order processing, order-to-cash, shipping, billing, pricing, credit management, and returns. Integrated SAP SD with MM, FI, WM/EWM, and PP; provided L2 support for Microsoft 365, Azure AD/Active Directory, Teams, VPN, software and hardware issues using ServiceNow and Ivanti; administered user accounts, hybrid identity, endpoint security, and infrastructure monitoring.

  • Analyst
    HCL Technologies · Noida
    Dec 2022 – Sep 2024

    Handled incident management for a service management team, maintained documentation for SEV-1 and SEV-2 and development processes, executed stuck queries in production and non-production environments, coordinated updates with clients and MIM, prepared reports, provided shift handovers, supported Linux and ECM user management, and helped control disk utilization.

Education

Skills

2 to 5 years 2 to 5 years Several years of experience.
SAP Billing Pricing Delivery Order to Cash User Management Credit Management Incident management Sales order processing
1 to 2 years 1 to 2 years A year or two of steady use.
Reporting Documentation
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SAP Fiori Monitoring Endpoint security SAP SD integration Azure Active Directory

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
ServiceNow Microsoft Azure Microsoft Defender Microsoft Active Directory
1 to 2 years 1 to 2 years A year or two of steady use.
Linux Atlassian JIRA
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft 365 Microsoft Teams

Courses & certifications

  • ITIL V4 · 2024

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