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AK

ANISH KUKKALA

IT Operations Support · Application Support · ServiceNow Support Engineer

India

@anish_kukkala

0 followers

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About

IT professional with 5 years of experience in application support, IT operations, incident management, production support, and business process support. Experienced in troubleshooting production issues, coordinating with technical and business teams, performing root-cause analysis, and supporting ITSM processes in Agile environments.

Experience

  • Application Support / ServiceNow Developer & Support Engineer
    TATA CONSULTANCY SERVICES (TCS)
    Apr 2021 – Apr 2026

    Managed and resolved production incidents and application-related issues within defined support processes. Investigated incidents by analyzing issue details, system behavior, logs, responses and available technical information. Performed root-cause analysis and implemented permanent fixes for recurring production issues. Supported Incident, Problem, Change and Request Management processes.

Education

  • Bachelor of Technology (B.Tech)
    Madanapalle Institute of Technology and Sciences
    2019

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Scrum Data validation Change Management Production Support Problem management Request Management Root Cause Analysis Application Support Incident management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
SQL Soap Rest JavaScript Ticket Management Knowledge management Escalation Management Incident Documentation

Tools / apps / platforms

5 to 8 years 5 to 8 years A long stretch - five to eight years.
ServiceNow

Projects

  • AXA UK & Sainsbury’s Application / ServiceNow Support
    ServiceNow, REST, CMDB

    Supported enterprise ITSM and IT operations processes, including incident, problem, change, request and CMDB-related activities. Investigated application and integration issues, supported REST-based integrations, performed data validation, and assisted with production releases and post-deployment validation.

Courses & certifications

  • ServiceNow Certified System Administrator (CSA) · ServiceNow

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