Andre Leigh Beckford

Operations and Customer Service Professional

Constant Spring Gardens, St. Andrew, Jamaica

@andre_beckford

0 followers

About

Experienced operations, administrative, and customer service professional with 15+ years across BPO, telecommunications, retail, logistics, and event planning. Skilled in back-office operations, records management, quality assurance, customer relations, and team supervision.

Experience

Senior Customer Care & Back Office Support

HGS (Hinduja Global Solutions)

Mar 2016 – Present
Customer Care Billing Agent / Subject Matter Expert (SME)

Sutherland Global Services

2014 – 2016
Customer Care Agent / Acting Supervisor / Quality Analyst

ACS (E-Services) Xerox

2012 – 2014
Customer Care Agent

ACS (E-Services) Xerox

2009 – 2011
Debt Collections Officer

Courts Jamaica Ltd.

2007 – 2008
Outbound Debt Collections Officer

ACS (E-Services) Xerox

2006 – 2007
Truck Sales Representative / Warehouse Assistant

La Car Distributors

2005 – 2006
Personal Assistant

J.A.D.E Ltd.

2004 – 2005

Education

A+ Certification

H.E.A.R.T Academy

Computer Repairs
Qualification

Caribbean Training Institute

Hospitality (Catering, Bartending)
High School Diploma

Wolmer's Boys' High School

Skills

<3 months

Data entry Compliance Collections CRM systems Report Writing Time Management Problem Solving Billing Support Customer Service Microsoft Office Team Supervision Quality Assurance Inventory Control Event Coordination Records Management Document Processing Administrative Support Logistics Coordination Back Office Operations Confidential Records Handling

Courses & certifications

Hospitality (Catering, Bartending) · Caribbean Training Institute
Computer Repairs · H.E.A.R.T Academy

Explore the Broxer community

💬 Q&A Ask about roles, salaries and interviews — and help others. 👥 Circles Join discussions on skills, companies and industries. 📰 Feed Follow updates and insights from the community.